Customer Service Executive (PrimaBaguz)

Johnsonville, LLC.; Malaysia; On-site; MYR 22,000 - 45,000; Full time

Job summary

PrimaBaguz, a Malaysian halal meat manufacturer and part of Johnsonville since 2020, invites applications for a Customer Service-focused role within the Commercial Team to support sales coordination, orders, and forecasting. The incumbent will liaise with Warehouse, Logistics, Production and Business units to ensure timely fulfillment and accurate forecasts, driving customer satisfaction.

Applicants should have a Diploma or Bachelor in a relevant field, good English and Bahasa Malaysia, and

Qualifications

• Diploma or Bachelor in Customer Service/Business Management or equivalents.
• Strong communication in English and Bahasa Malaysia.
• Proactive, customer-focused with good IT and administration skills.

Responsibilities

• Support Commercial Team with sales coordination and documentation.
• Handle customer complaints, deliveries, returns and rejections with timely solutions.
• Ensure sales orders are issued on time to avoid delays.
• Coordinate with Warehouse, Logistics, Production and Business departments on order status.
• Forecasting for customers and products; maintain forecasting templates.
• Lead monthly forecast reviews and highlight forecast changes due to activity.
• Engage with customers to go the extra mile.
• Perform other duties as assigned.

Skills

Customer service

English & Bahasa Malaysia

Customer rapport

Arithmetic skills

Computer skills

Administration skills

Commitment to the job

Cooperation & initiative

Positive thinking

Customer oriented

Education

Diploma/Bachelor in Customer Service/Business Management

Job description

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PrimaBaguz, established in 1987, is a Malaysian manufacturer renowned for its high-quality halal meat products consisting of frankfurters & sausages, cold-cuts, gourmet soups and sauces, meatballs and patties. Since 2020, it has been part of Johnsonville, a leading processed meat company from Wisconsin, USA. This acquisition strengthens Johnsonville’s foothold in Southeast Asia and enables access to global foodservice clients such as quick-service restaurants and HORECA services. Johnsonville aims to utilize PrimaBaguz’s halal expertise to expand into growing markets in Asia and the Middle East.

At PrimaBaguz, we believe our people are the core of everything we do. We create an environment where our members can learn and grow using our business as a platform to develop talent.

Position Overview

This position is responsible for supporting the Commercial Team in sales coordination, order management, forecasting, and customer service activities. The incumbent will ensure timely processing of sales orders, maintain accurate demand forecasts, coordinate closely with cross-functional teams, and provide effective solutions to customer-related matters. The position plays a key role in optimizing order fulfilment, improving forecast accuracy, and ensuring a high level of customer satisfaction while supporting overall business objectives.

Responsibilities

• Assist Commercial Team on the sales coordination and documentation, handle customer complaints/deliveries/returns/reject with an appropriate solution within the time limits.
• Responsible to ensure sales orders are issued on time to avoid delayed customer orders.
• Work closely with Warehouse, Logistic, Production and Business departments pertaining to customers’ order status.
• Responsible for all forecasting activities associated with customers and products.
• Create and maintains forecasting template for key customers and products
• Handle monthly forecast review, highlight any significant changes to top customer products forecast vs past month’s average sales volume due to LTO activity, new outlet expansion, new recipe or seasonality.
• Alert the Business unit team on potential failure due to forecast inaccuracy, material or capacity disruption.
• Prepare daily and monthly sales value and volume analysis from time to time.
• To take the extra mile to engage with customers.
• To perform any other assigned duties from time to time.

Education

Diploma/Bachelor in Customer Service/Business Management or equivalents.

Experience

At least years of related experience in customer service and people management or business management.

Skills

• Good command in English and Bahasa Malaysia.
• Good understanding of filing system and procedure.
• Ability to create rapport with customers over the phone.
• Good arithmetic skills.
• Computer and administration skills.
• Commitment to the job.
• Cooperative and initiative.
• Positive thinking.
• Customers-Oriented.

Other Requirements

• Department: Customer Service
• Member Status: 6 months contract
• Location: 43650, Bandar Baru Bangi, Selangor, Malaysia

Benefits and Compensation

Applicants must be eligible to work in the country where this job is located, without requiring sponsorship now or in the future.

PrimaBaguz is committed to a respectful, diverse and inclusive workplace where equal opportunity is fostered throughout the organization. We do not discriminate and practice merit-based hiring practices, evaluating each candidate based on their skills, experience and fit for the role.

At PrimaBaguz, we are more than just a workplace. We are a team that grows together.

As a proudly Malaysian halal food manufacturer with global connections, we are on a journey of growth and innovation.

We are committed to creating a strong and positive culture focused on our people and their development.

PrimaBaguz established in 1987 is a Manufacturer of Premium Quality Halal Frozen Meat and Non-Meat Based Products. We have a wide range of products you can choose from Sausages/ Cold Cuts/ Soups & Sauces/ Patties/ Pizza Toppings.