Customer Service Executive (Injection Molding/Medical) MNC Batu Kawan ID:710366

PERSOL Malaysia; Batu Kawan; On-site; MYR 60,000 - 90,000; Full time

Job summary

PERSOL Malaysia in Penang is seeking a dedicated professional to manage customer orders and forecasts in the IFS system. You will act as the main contact for customers on orders, forecasts, delivery schedules, and changes, coordinating with Planning, Production, Material, and Shipping to ensure on-time delivery.

Ideal candidates have 2–5 years in Customer Service or manufacturing, strong communication skills, and a solid command of English.

Qualifications

• Diploma or Degree in Business, Supply Chain, Logistics or related field.
• 2–5 years in Customer Service or manufacturing preferred.
• Strong communication and customer service skills.
• Good command of English and proficient with Excel.
• Experience with ERP/IFS is a plus.

Responsibilities

• Process customer orders and update forecasts in the IFS system.
• Communicate with customers on orders, forecasts, delivery schedules and changes.
• Coordinate with Planning, Production, Material and Shipping to ensure on-time delivery.
• Monitor customer orders and follow up on delays or shortages.
• Maintain accurate customer and order information in the system.
• Build and maintain good relationships with customers.
• Follow up on customer payment and account reconciliation.
• Escalate issues to supervisor when necessary.

Skills

Communication

Customer service

English

Microsoft Excel

ERP systems

Education

Diploma or Degree in Business or Supply Chain

Tools

IFS

ERP systems

Job description

This role involves processing customer orders and managing forecasts in the IFS system, serving as the main contact for customer order and delivery matters. You will communicate with customers on orders, forecasts, delivery schedules, and changes, while coordinating with Planning, Production, Material, and Shipping teams to ensure on-time delivery.

Key responsibilities

Process customer orders and update forecasts in the IFS system

Communicate with customers on orders, forecasts, delivery schedules, and changes

Coordinate with Planning, Production, Material, and Shipping teams to ensure on-time delivery

Monitor customer orders and follow up on potential delays or shortages

Coordinate customer requirements with production and material availability

Monitor consignment, on-hold, quarantine, and slow-moving inventory

Maintain accurate customer and order information in the system

Build and maintain good relationships with customers

Follow up on customer payment and account reconciliation

Escalate customer or delivery issues to the superior when necessary

About you

Diploma or Degree in Business, Supply Chain, Logistics, or a related field

Preferably 2-5 years of experience in Customer Service or a manufacturing environment

Good communication and customer service skills

Good command of English

Good computer skills, especially Microsoft Excel

Experience with IFS or other ERP systems is an advantage

Responsible, organized, proactive, and able to work well with others