Customer Service Executive (General/Digital Banking)

CXL Group; Kuala Lumpur; On-site; MYR 25,000 - 30,000; Part time

Job summary

CXL Group is seeking a Customer Service Executive (General/Digital Banking) to be based at Masjid Jamek. You will handle customer feedback, complaints and enquiries via inbound channels, supporting customers across general and digital banking services.

The role operates on a 24/7 rotating shift schedule, with an initial 6-month contract that is renewable. Salary offered is RM2,500 base plus RM300 allowance, plus overtime as applicable.

Qualifications

• Handle customer feedback, complaints, and enquiries via inbound channels.

Job description

Position: Customer Service Executive (General/Digital Banking)

Location: Masjid Jamek (next to LRT Masjid Jamek)

Salary: RM2,500 + RM300 Allowance + OT

Working Hours: 24/7 Rotational Shift (8 hours)

Off Day: 2 days (rotational)

Contract: 6 months (Renewable)

Intake: Immediate

Shift Schedule:

• -7:00 AM – 4:00 PM
• -9:00 AM – 6:00 PM
• -1:00 PM – 10:00 PM (last shift for women)
• -10:00 PM – 7:00 AM

Job Scope:

• -Handle customer feedback, complaints, and enquiries inquiries via inbound ca...