Customer Service Executive - English Speaker - Subang Jaya

Arvion Services; Subang Jaya; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

5 working days with rotational off

Friendly working environment

Opportunities to develop skills

Convenient Subang Jaya office

Job summary

Arvion Services in Subang Jaya is seeking a Customer Service Executive to support the Singapore market by delivering excellent customer service across multiple channels. You will handle inquiries via calls, email, and social media, provide prompt and accurate responses, and work to resolve issues while maintaining high customer satisfaction.

The role requires at least 1 year in customer service, strong English communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in customer service or a call centre environment.
• Excellent communication skills in English.
• Experience handling inbound customer enquiries through phone, email, and digital channels.
• Strong communication and interpersonal skills.
• Good problem-solving abilities and customer-focused mindset.
• Able to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Handle customer enquiries via inbound calls, email, and social media platforms.
• Provide prompt, accurate, and professional responses to customer enquiries.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Escalate complex cases to the relevant departments when necessary.
• Maintain accurate records of customer interactions and follow up on outstanding issues.
• Ensure all customer interactions comply with company service standards and procedures.

Skills

Customer service experience

English communication

Multitasking

Interpersonal skills

Problem solving

Fast-paced environment

Job description

We are looking for a Customer Service Executive to support our Singapore market by delivering excellent customer service across multiple communication channels.

What Will You Do

• Handle customer enquiries via inbound calls, email, and social media platforms.
• Provide prompt, accurate, and professional responses to customer enquiries.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Escalate complex cases to the relevant departments when necessary.
• Maintain accurate records of customer interactions and follow up on outstanding issues.
• Ensure all customer interactions comply with company service standards and procedures.

What Makes You A Good Fit

• Minimum 1 year of experience in customer service or a call centre environment.
• Excellent communication skills in English.
• Experience handling inbound customer enquiries through phone, email, and digital channels.
• Strong communication and interpersonal skills.
• Good problem-solving abilities and customer-focused mindset.
• Able to multitask and work efficiently in a fast-paced environment.

What We Offer

• 5 working days with rotational off days.
• Friendly and supportive working environment.
• Opportunities to develop customer service and communication skills.
• Convenient office location in Subang Jaya.

Arvion - Smart, Scalable, and Secure Outsourcing

At Arvion, we empower businesses with expert Business Process Outsourcing (BPO) solutions, specializing in customer service, back-office operations, and recruitment process outsourcing. Our seamless, scalable, and cost-effective services help companies streamline operations, enhance customer experiences, and drive sustainable growth. With a commitment to innovation, efficiency, and excellence, Arvion is your trusted partner in optimizing business performance in a dynamic global market.