Customer Service Executive

Chin Hin Group Berhad; Segamat; On-site; MYR 36,000 - 58,000; Full time

Job summary

The Chin Hin Group Berhad is seeking a Customer Service Executive to act as the key liaison between customers and the company, handling sales support, order processing, delivery coordination, and general administrative duties to ensure smooth order-to-delivery operations.

The role requires a Diploma or Bachelor’s degree in Business or Marketing, welcomes fresh graduates, and emphasizes strong communication, organisational skills, and familiarity with ERP systems (SAP, Odoo, Kingdee) to support

Qualifications

• Diploma or Bachelor's degree in Business, Marketing, or a related field.
• Fresh Graduates are welcome to apply.
• Experience in customer service, order processing, or sales support is preferred.
• Familiarity with ERP systems (SAP, Odoo, Kingdee) is an advantage.
• Strong communication and interpersonal skills.
• Good organisational skills with attention to detail.
• Ability to handle complaints professionally and elevate issues appropriately.

Responsibilities

• Handle customer calls and walk-ins.
• Prepare quotations and maintain customer records.
• Support the sales team with follow-ups and admin tasks.
• Process customer Purchase Orders into the system (SAP, Odoo, Kingdee) and verify pricing and quantities.
• Check credit limits before approving orders.
• Notify customers before delivery and confirm site readiness.

Skills

Customer service

Order processing

Sales support

Communication skills

Interpersonal skills

Attention to detail

Education

Business/Marketing degree

Tools

SAP

Odoo

Kingdee

Job description

The Customer Service Executive serves as the key liaison between customers and the company, handling sales support, order processing, delivery coordination, bulk order monitoring, finance and cash handling, complaint management, and general administrative duties. This role ensures smooth order-to-delivery operations and maintains high standards of customer satisfaction.

Job Responsibilities

• Handle customer calls and walk-ins.
• Prepare quotations and maintain customer records.
• Support the sales team with follow-ups and admin tasks.

Order Processing

• Process customer Purchase Orders accurately into the system (SAP, Odoo, Kingdee) — verify pricing, quantities, and units.
• Always confirm with the Marketing Executive before processing orders.
• Check credit limits before approving orders.

Delivery Coordination

• Check stock availability before processing orders.
• Assign orders to the right factory.
• Notify customers before delivery and confirm site readiness.
• Issue Delivery Orders and Proforma Invoices on time.

Bulk Order Monitoring

• Track bulk orders monthly (by the 5th).
• Ensure fulfilment is on track and elevate issues promptly.

Finance & Cash

• Bank cash sales on the same day.
• Keep debtor ageing reports updated.

Complaints

• Handle complaints professionally.
• Log all cases with the Reporting Officer and complete the official Complaint Form.

General

• Keep files organised and maintain a tidy workstation (5S).
• Cover teammates when needed.
• Carry out ad hoc tasks as assigned.

Job Requirements

• Diploma or Bachelor’s degree in Business, Marketing, or a related field.
• Fresh Graduates are welcome to apply.
• Experience in customer service, order processing, or sales support is preferred.
• Familiarity with ERP systems (SAP, Odoo, Kingdee) is an advantage.
• Strong communication and interpersonal skills.
• Good organisational skills with attention to detail.
• Ability to handle complaints professionally and elevate issues appropriately.
• Willing to work in a fast-paced environment and cover teammates when needed.