Customer Service Executive

Alliance Contract Manufacturing Sdn Bhd; Seberang Perai; On-site; MYR 31,000 - 56,000; Full time

Job summary

Alliance Contract Manufacturing Sdn Bhd in Penang is seeking a Customer Service Executive to manage daily sales orders, liaise with customers on forecasts, and coordinate with production and logistics to ensure timely delivery.

The role emphasizes strong communication, negotiation, and problem-solving skills within a global manufacturing context; fresh graduates are welcome to apply, and SAP experience is a plus.

Qualifications

• Degree/Diploma in Business Administration or equivalent.
• Min.2 years related working experience in manufacturing environment.
• Experience in SAP will be an added advantage.
• Good interpersonal, communication and negotiation skills.
• Fresh graduate is encourage to apply.

Responsibilities

• Actively participate in daily sales order management activities encompassing document, information, product and operations workflows.
• Ensure timely and flawless creation of sales order in system and processing of the same to meet customer request date.
• Liaise with customers on order forecast and delivery schedule.
• Coordinate with production and logistics departments to ensure timely delivery.
• Expedite customer orders to secure on-time delivery.
• Handle customers shipment requests.
• Notifying planner on the customer ordering to obtain target or planning date delivery.
• Work with internal and customer to resolve materials shortage.
• Follow-up with planner on the commit delivery date.

Skills

Customer service

Communication

Negotiation

Interpersonal skills

Education

Degree/Diploma in Business Administration

Tools

SAP

Job description

Actively participate in daily sales order management activities encompassing document, information, product and operations workflows.

Ensure timely and flawless creation of sales order in system and processing of the same to meet customer request date.

Liaise with customers on order forecast and delivery schedule.

Coordinate with production and logistics departments to ensure timely delivery.

Expedite customer orders to secure on-time delivery.

Handle customers shipment requests.

Notifying planner on the customer ordering to obtain target or planning date delivery.

Work with internal and customer to resolve materials shortage.

Follow-up with planner on the commit delivery date.

Job Requirement

Degree/Diploma in Business Administration or equivalent.

Min.2 years related working experience in manufacturing environment.

Experience in SAP will be an added advantage.

Good interpersonal, communication and negotiation skills.

Fresh graduate is encourage to apply.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• Which of the following Microsoft Office products are you experienced with?

Founded in August 1998, Alliance Contract Manufacturing Sdn Bhd (ACM) has evolved into a RM360 million annual turnover group with global presence. Besides head-quartered in Seberang Jaya Industrial Estate, Penang, Malaysia, we have factories in Netherlands, Czech Republic, China and representative offices in USA and Singapore with more than 800 headcounts worldwide. We provide full-value-chain integrated manufacturing solution encompassing Design & Value Engineering, Procurement, Process Engineering, Parts Manufacturing (machining and sheet metal), Welding, Assembly & Test and Logistics.

We are creating a fine name in Malaysia and in global manufacturing outsourcing arena...We aim to be a center of attraction for talents while taking on the global competition.

Be a winner ....join the winning team

Founded in August 1998, Alliance Contract Manufacturing Sdn Bhd (ACM) has evolved into a RM360 million annual turnover group with global presence. Besides head-quartered in Seberang Jaya Industrial Estate, Penang, Malaysia, we have factories in Netherlands, Czech Republic, China and representative offices in USA and Singapore with more than 800 headcounts worldwide. We provide full-value-chain integrated manufacturing solution encompassing Design & Value Engineering, Procurement, Process Engineering, Parts Manufacturing (machining and sheet metal), Welding, Assembly & Test and Logistics.

We are creating a fine name in Malaysia and in global manufacturing outsourcing arena...We aim to be a center of attraction for talents while taking on the global competition.

What can I earn as a Customer Service Executive