Customer Order Excellence Specialist

Alliance Contract Manufacturing Sdn Bhd; Seberang Perai; On-site; MYR 31,000 - 56,000; Full time

Job summary

Alliance Contract Manufacturing Sdn Bhd in Penang is seeking a Customer Service Executive to manage daily sales orders, liaise with customers on forecasts, and coordinate with production and logistics to ensure timely delivery.

The role emphasizes strong communication, negotiation, and problem-solving skills within a global manufacturing context; fresh graduates are welcome to apply, and SAP experience is a plus.

Qualifications

• Degree/Diploma in Business Administration or equivalent.
• Min.2 years related working experience in manufacturing environment.
• Experience in SAP will be an added advantage.
• Good interpersonal, communication and negotiation skills.
• Fresh graduate is encourage to apply.

Responsibilities

• Actively participate in daily sales order management activities encompassing document, information, product and operations workflows.
• Ensure timely and flawless creation of sales order in system and processing of the same to meet customer request date.
• Liaise with customers on order forecast and delivery schedule.
• Coordinate with production and logistics departments to ensure timely delivery.
• Expedite customer orders to secure on-time delivery.
• Handle customers shipment requests.
• Notifying planner on the customer ordering to obtain target or planning date delivery.
• Work with internal and customer to resolve materials shortage.
• Follow-up with planner on the commit delivery date.

Skills

Customer service

Communication

Negotiation

Interpersonal skills

Education

Degree/Diploma in Business Administration

Tools

SAP

Job description

Alliance Contract Manufacturing Sdn Bhd in Penang is seeking a Customer Service Executive to manage daily sales orders, liaise with customers on forecasts, and coordinate with production and logistics to ensure timely delivery.

The role emphasizes strong communication, negotiation, and problem-solving skills within a global manufacturing context; fresh graduates are welcome to apply, and SAP experience is a plus.