Customer Service Executive

Energy Vault; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in solar PV systems is seeking a Customer Relations Executive in Petaling Jaya. The role involves addressing customer inquiries, preparing quotations, and maintaining long-term relationships with clients. Candidates should have a background in customer service and possess strong communication skills in Bahasa Malaysia, English, and possibly Mandarin.

Qualifications

• Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree in any field.
• Knowledge of Microsoft Office required.
• Fluency in Bahasa Malaysia, English; Mandarin preferred.

Responsibilities

• Address customer enquiries and resolve complaints professionally.
• Prepare quotations and sales progress reports.
• Maintain relationships with clients and collaborate with departments.

Skills

Communication

Customer Service

Computer Literacy

Education

Diploma or Bachelor's Degree

Job description

Description

1. Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation.
2. Monitor and analyze the performance of solar PV systems on daily basis.
3. Resolve product or service problems by understanding the customer's complaint, identifying the cause of the problem, and providing the best solution.
4. Maintain existing customer relationships to ensure continued business with the company.
5. Prepare quotations and follow up with customers for their acceptance.
6. Prepare monthly performance report of the solar system to customers.
7. Engage with client and technical team together to resolve customer’s project issue.
8. Share valuable client feedback to enhance the company's customer-centric strategy in all departments by implementing action plans.
9. Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issues and improve processes.
10. Build and maintain long term business relationship with new and existing customers.
11. Organize and update all departmental documentation, customer records, ensuring accessibility and accuracy.
12. Demonstrate flexibility and adaptability in responding to changing business needs and priorities.
13. Prepare and submit weekly sales progress reports, sales forecasts, and renewal status updates to management.

Requirements

1. Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s
2. Degree/Post Graduate Diploma in any field (Engineering field is an added advantage).
3. Required language(s): Bahasa Malaysia, English and Mandarin speaking is an added advantage (will be required to deal with Mandarin speaking clients.)
4. Required skill(s): Computer literate with good knowledge of Microsoft Office, strong communication skills
5. Attitude: Customer and service-oriented, energetic and enthusiastic about interacting with people.
6. Team player, self-motivated to learn, effective communicator, and patient.
7. Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously.