Customer Service Executive

Beshom Holdings Berhad; Kampung Atap; On-site; MYR 72,000 - 120,000; Full time

Job summary

Beshom Holdings Berhad is seeking a proactive operations specialist to manage end-to-end customer operations and distributor administration within our direct-selling framework. You will handle omnichannel inquiries across walk-in, phone, and WhatsApp, explaining campaigns and portal systems, and supporting e-commerce requests.

Additionally, you will maintain distributor records, banking details, and transfers.

Qualifications

• Customer service excellence and distributor operations proficiency.
• Strong communication across channels (in-person, phone, WhatsApp).
• Attention to detail in records and banking data handling.

Responsibilities

• Manage end-to-end customer operations and distributor administration.
• Handle omnichannel inquiries about campaigns, plans, portals, and e-commerce requests.
• Maintain and verify distributor records, banking details, and transfers.

Skills

Customer service

Distributor management

Multichannel communication

Job description

About the Role

Manage end-to-end customer operations, network compliance, bonus/financial reconciliation, and distributor network support within a direct-selling framework.

Key Responsibilities

• -Customer Service and Distributor Administration
• -Handle omnichannel inquiries (walk-in, phone, WhatsApp) regarding campaigns, marketing plans, portal systems, and e-commerce requests.
• -Maintain, verify, and update distributor records, banking details, member transfers, terminations, and rejoi...