Customer Service Executive

BESHOM HOLDINGS BERHAD; Klang City, Port Klang; On-site; MYR 50,000 - 80,000; Full time

Job summary

BESHOM HOLDINGS BERHAD is seeking a role to manage end-to-end customer operations, distributor administration, and network compliance within a direct-selling environment. The position covers omnichannel support, record maintenance, and proactive communications to sustain member engagement.

The role includes processing bonuses and ECP payouts, monitoring compliance on online sales, and coordinating cross-functional workflows with Management and field teams.

Qualifications

• Handle omnichannel inquiries (walk-in, phone, WhatsApp) regarding campaigns, marketing plans, portal systems, and e-commerce requests.
• Maintain, verify, and update distributor records, banking details, member transfers, terminations, and rejoining applications.
• Dispatch member notifications (SMS, email, system alerts) regarding renewals, ECP rejections, and membership statuses.
• Manage online system access (e-statements, distributor portals) and physically organize sales documentation (tax invoices, contracts).
• Execute operational tasks on top-up days, including invoice verification, payment collection, and stock distribution administration.
• Process Electronic Credit Payment (ECP) bonus payouts (Local & International) and track rejected payments with Accounts/Bonus teams.
• Handle product buy-back requests, complaints, and relevant documentation.
• Monitor and enforce compliance regarding unauthorized online sales, price-cutting, and unauthorized third-party platform listings.
• Track incentive campaign achievements, qualification statuses, and fulfilment.
• Compile sales analysis and business performance reports for management and field leaders.
• Assist in organizing recognition programs, incentive trips, and distributor engagement events.
• Manage consumer databases and lead the execution and analysis of theAnnual Customer Satisfaction Survey.
• Coordinate workflow between Customer Service and all relevant departments
• Perform ad-hoc duties and special projects assigned by Management from time to time.

Responsibilities

• The block above is a direct copy of the responsibilities.

Job description

Manage end-to-end customer operations, network compliance, bonus/financial reconciliation, and distributor network support within a direct-selling framework.

Key Responsibilities

1. Customer Service & Distributor Administration

Handle omnichannel inquiries (walk-in, phone, WhatsApp) regarding campaigns, marketing plans, portal systems, and e-commerce requests.

Maintain, verify, and update distributor records, banking details, member transfers, terminations, and rejoining applications.

Dispatch member notifications (SMS, email, system alerts) regarding renewals, ECP rejections, and membership statuses.

Manage online system access (e-statements, distributor portals) and physically organize sales documentation (tax invoices, contracts).

2. Bonus, Compliance & Operational Support

Execute operational tasks on top-up days, including invoice verification, payment collection, and stock distribution administration.

Process Electronic Credit Payment (ECP) bonus payouts (Local & International) and track rejected payments with Accounts/Bonus teams.

Handle product buy-back requests, complaints, and relevant documentation.

Monitor and enforce compliance regarding unauthorized online sales, price-cutting, and unauthorized third-party platform listings.

3. Network Sales, Events & CRM

Track incentive campaign achievements, qualification statuses, and fulfilment.

Compile sales analysis and business performance reports for management and field leaders.

Assist in organizing recognition programs, incentive trips, and distributor engagement events.

Manage consumer databases and lead the execution and analysis of theAnnual Customer Satisfaction Survey.

4. Cross-Functional Operations

Coordinate workflow between Customer Service and all relevant departments

Perform ad-hoc duties and special projects assigned by Management from time to time.