Customer Service Engineer DX (On Contract)

Siemens Healthineers; Johor Bahru; On-site; MYR 70,000 - 110,000; Full time

Job summary

Siemens Healthineers Malaysia is seeking a Customer Service Engineer for Diagnostics to perform technical service tasks across preventive maintenance, updates, installations, and repairs. You will prepare detailed service reports and liaise with the CCC, management, sales, and customers to ensure accurate status updates and location details.

The role requires a diploma or bachelor’s degree in engineering, at least 3 years of experience in service, and LD-related exposure.

Qualifications

• Diploma or bachelor’s degree in engineering (Bioengineering/Biomedical), Engineering (Electrical/Electronic), IT or equivalent.
• Minimum 3+ years of experience in service, maintenance or installation.
• Experience in Laboratory Diagnostics (LD) is required for this position.
• Strong communication skills and the ability to build sound working relationships internally and with customers.
• Proficient in English both written and spoken.

Responsibilities

• Perform preventative maintenance, updates/upgrades, corrective service, installations, proactive services and/or workshop repairs per contract or billing policy.
• Timely complete Service Reports and coordinate with the Customer Care Centre, management, sales, and customers to communicate location and status.
• Maintain EH&S policies, follow service escalation procedures and route customer requests to the appropriate department for action.

Skills

Strong communication

Relationship building

English proficiency

Education

Engineering degree

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Our broad portfolio includes enterprise imaging IT, AI-powered decision support, as well as eHealth and patient engagement solutions. It comprises business intelligence, performance management tools and tele operations solutions, innovative cardiology IT, digital pathology as well as diagnostics IT and lab automation.

Then come and join our Malaysia team as Customer Service Engineer, Diagnostics and you will be responsible to perform technical oriented service tasks of various scopes and supports in planning and managing these tasks.

Your Role:

• You will fulfill the customer's needs for Preventative Maintenance (PM), any updates/ upgrades, corrective service, installations, proactive services and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy).
• You will timely complete the Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing, technical service team and/or customers ensuring current location and job status is communicated back to Customer Call Centre.
• You will comply with all Environment & Safety (EH&S) policies, service escalation procedures and all customer requests, complaints and comments communicated to the job holder are passed to the relevant department for action.
• You will maintain personal knowledge of safety instructions and operational procedures and participate in training courses including 'self-learning', computer based and on-the-job training.

Your qualification and experience:

• You hold a successfully completed diploma or bachelor’s degree in engineering (Bioengineering/Biomedical), Engineering (Electrical/Electronic), IT or equivalent.
• You have minimum 3+ years of experience.
• You have experience in service, maintenance and / or installation activities in Laboratory Diagnostics LD is required for this position.
• Attribute and skills:
• You are a strong communicator.
• Your ability to build sound working relationships internally and with Customers will ensure success in this role.
• You are proficient in English both written and spoken.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-my

Who we are:

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.