Customer Service Manager

NS BlueScope; Kapar; On-site; MYR 120,000 - 180,000; Full time

Job summary

NS BlueScope Kapar, Malaysia, seeks a Demand & Customer Service Manager to lead the order fulfilment team and enhance customer experience. You will drive delivery and leadtime performance, develop inventory models, and push continuous improvement across demand planning and service processes.

The role requires a degree in Business Administration and at least eight years in Demand Planning/Customer Service/Supply Chain, with five years in a managerial capacity.

Qualifications

• Degree in Business Administration or related discipline.
• Experience in Demand Planning/Customer Service/Supply Chain, with leadership experience.
• Customer-focused with ability to lead diverse teams.

Responsibilities

• Lead and develop the Customer Service team to ensure order fulfilment excellence.
• Drive delivery performance and leadtime improvements.
• Develop robust inventory models and continuous process improvements.
• Provide leadership and develop team capability and competency.
• Perform regular customer visits to understand market needs and drive service solutions.
• Develop demand forecasts and support S&OP processes.

Skills

Customer service

Demand planning

Forecasting

Leadership

Team management

Education

Bachelor degree in Business Administration

Job description

## Demand & Customer Service ManagerApplylocations: Kapar, Malaysiatime type: Full timeposted on: Posted 12 Days Agojob requisition id: R-2610063You will lead the team in delivering Customer Service Excellence in the area of order fulfilment for customers as well as value creation to enhance customer’s experience to improve our competitive advantage.**What You'll Do:****Customer Service*** Development and management of efficient and effective order management system and process.* Drive Delivery Performance and Leadtime Performance.* Develop and execute robust inventory model.* Reinforce best practices and drive continuous improvement in all aspects of customer demand, order management, and overall customer satisfaction.* Drive innovation in customer service, system, process, and operation.* Provide leadership and continue to develop team’s capability and competency.* Regular customer visits to enhance market and customer understanding to drive innovation customer service solutions.* Work accuracy of Customer Service Team to mitigate customer complaint.**Demand Planning*** Lead and develop effective forecast models based on industry trends and demand patterns.* Support Robust Sales & Operation planning (monthly and weekly S&OP).* Drive continuous improvement on demand planning.* Monitor and report on important changes in sales forecasts, budgets, and business strategies.* Use demand planning methodology and trend/variance root cause analysis.**What You'll Need to Succeed*** Degree in Business Administration or any related discipline.* At least 8 years of experience in Demand Planning/Customer Service/Supply Chain with at least 5 years of experience in a managerial position.* Customer focused and experience in leading a team with diverse knowledge and experience.At NS BlueScope our success comes from our people. We choose to treat each other with trust and respect. We understand that the range of perspectives that result from having a diverse and inclusive workplace will strengthen NS BlueScope’s capability for continued and sustained business success.### About Us**BlueScope is a global success story with 16,500 people across 16** **countries. In our NS BlueScope business, our team of over 2,000 people** **is our strength and we want our people to be safe and thriving at work.****We love what we do. We’re committed to being leaders and innovators in** **creating and transforming steel into smart solutions that support our** **communities today and in the future. And we’re committed to driving** **sustainability and climate action across the business.****From our homes and hospitals to bridges, stadiums and critical** **infrastructure, NS BlueScope is known for our quality and contributions to** **nation building across ASEAN.****Our valued brands serve residential and commercial building and** **construction markets including COLORBOND steel, TRUECORE** **steel, ZINCALUME steel, BlueScope ZACS, and LYSAGHT steel** **building products.**### Our PurposeAt BlueScope, we have a responsibility to one another, to our families, customers, shareholders and the broader community, to build a sustainable business that contributes to protecting all of our futures.As a global organisation with thousands of employees who share passion and expertise in one of the world’s most useful materials, steel, we see an opportunity for BlueScope to contribute and make a real difference.Created by our people, **Our Purpose**sets our course and gives us the courage and confidence to deliver what matters to our communities around the world, and to attract and retain the very best people to enable us to get there.Our Purpose speaks to why we operate and where we want to be – to see our people work together to inspire our customers, meet our sustainability commitments, deliver value to our shareholders and strengthen our communities for the future.**Our Bond**outlines the guiding principles that strengthen our business every day. It identifies our key stakeholders, guides how we work together and conduct ourselves, and continues to be our benchmark for success and choosing to do what is right.