Customer Service Coordinator

Ben K Dental Laboratory (M) Sdn. Bhd.; Bayan Lepas; On-site; MYR 28,000 - 47,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Creative & Comfortable Work Envmt

14 days of Public Holidays

Saturday PH = 1AL

Monthly Evaluations

Cash out unused AL

Medical and Dental Claims

Medical Test Reimbursement

Rewards & Growth

Annual Bonus

5 Working Days

Training Provided

Staff Meal

Job summary

Ben K Dental Laboratory is seeking a friendly, organized Customer Service Assistant to be the primary contact for our dental partners. You’ll manage client communications, coordinate case updates, and ensure a smooth, positive experience.

The ideal candidate has basic experience in customer service or administration, is comfortable with WhatsApp, email, and CRM systems, and can juggle multiple requests while maintaining accuracy; you’ll grow within a supportive team.

Qualifications

• Friendly, organized and detail-oriented with good communication.
• Comfortable speaking with clients and maintaining professionalism.
• Ability to manage multiple client requests and timelines.
• Basic experience in customer service, administration, or similar role.
• Familiarity with WhatsApp, email, CRM systems and basic computer applications.

Responsibilities

• Communicate with dental clinics and clients via WhatsApp, phone, and other channels.
• Receive and confirm job orders, ensuring all case details are accurate and complete.
• Provide timely updates on case status, delivery timelines, and client inquiries.
• Follow up with internal teams on case progress and communicate updates to clients.
• Handle client inquiries, feedback, and basic issues professionally.
• Maintain and update client information and case records in the CRM/database.
• Coordinate closely with production and internal teams to ensure smooth case processing and delivery.
• Build and maintain positive relationships with dental partners.
• Ensure all client requests and follow-ups are properly recorded and attended to.

Skills

Communication

Interpersonal skills

Organizational skills

Attention to detail

WhatsApp usage

CRM familiarity

Tools

CRM systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Do you enjoy helping people and making sure things run smoothly?

At Ben K Dental Laboratory, we are looking for a friendly, organized, and detail-oriented Customer Service Assistant to be the key point of contact for our dental partners. You’ll help manage client communications, coordinate case updates, and ensure our clients receive a smooth and positive experience.

Enjoy communicating with people and providing good customer service.

Are friendly, patient, and comfortable speaking with clients professionally.

Have good communication and interpersonal skills.

Are organized, detail-oriented, and good at following up on tasks.

Can manage multiple client requests and timelines at the same time.

Have basic experience in customer service, administration, or a similar role.

Are comfortable using WhatsApp, email, CRM systems, and basic computer applications.

Are a team player who enjoys working closely with others.

Are eager to learn and grow in a supportive team environment.

Requirements

• Enjoy communicating with people and providing good customer service.
• Are friendly, patient, and comfortable speaking with clients professionally.
• Have good communication and interpersonal skills.
• Are organized, detail-oriented, and good at following up on tasks.
• Can manage multiple client requests and timelines at the same time.
• Have basic experience in customer service, administration, or a similar role.
• Are comfortable using WhatsApp, email, CRM systems, and basic computer applications.
• Are a team player who enjoys working closely with others.
• Are eager to learn and grow in a supportive team environment.

Responsibility

Your Key Responsibilities:

• Communicate with dental clinics and clients via WhatsApp, phone, and other communication channels.
• Receive and confirm job orders, ensuring all case details are accurate and complete.
• Provide timely updates on case status, delivery timelines, and other client enquiries.
• Follow up with internal teams on case progress and communicate any updates to clients.
• Handle client enquiries, feedback, and basic issues in a professional and helpful manner.
• Maintain and update client information and case records in the CRM/client database.
• Coordinate closely with production and internal teams to ensure smooth case processing and delivery.
• Build and maintain positive relationships with our dental partners.
• Ensure all client requests and follow-ups are properly recorded and attended to.

Benefits

• EPF
• SOCSO
• EIS
• Creative & Comfortable Work Environment
• 14 days of Public Holidays
• Saturday PH = 1AL
• Monthly Evaluations
• Cash out unused AL
• Medical and Dental Claims
• Medical Test Reimbursement
• Rewards & Growth
• Annual Bonus
• 5 Working Days
• Training Provided
• Staff Meal

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