Part-Time Customer Service

Chin & Lim Dental; Bayan Lepas; On-site; MYR 29,000 - 42,000; Full time

Benefits offered by this job

EPF

SOCSO

Employee discount on products/services

Flexi working hours

Job summary

Chin & Lim Dental is seeking a customer service representative to provide exceptional service to patients in a fast-paced clinic. You will manage inquiries, schedule appointments, and maintain patient records with accuracy and empathy.

Requirements include a Diploma or equivalent and 1–2 years of customer-facing experience, preferably in healthcare or dental settings. Fluency in English and Mandarin is essential to assist a diverse patient base.

Qualifications

• Diploma or equivalent qualification required.
• 1–2 years in a customer-facing role, preferably healthcare or dental setting.
• Fluent in English and Mandarin to assist a diverse patient base.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and in-person.
• Resolve complaints with empathy and effective problem-solving to achieve first-contact resolution where possible.
• Maintain accurate and detailed patient records and interactions.
• Provide information about products and services and guide patients through options for a positive experience.
• Collaborate with internal teams to address complex issues and ensure timely follow-up.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Manage appointment scheduling and patient flow to ensure efficient clinic operations.

Skills

Communication

Problem-solving

Empathy

Multitasking

Customer service

Mandarin

English

Education

Diploma or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Provide exceptional customer service to patients, addressing inquiries, scheduling appointments, and managing patient records with accuracy and efficiency.

Demonstrate strong problem-solving skills to resolve patient concerns and issues promptly and professionally, ensuring a positive patient experience.

Utilize active listening and empathy to understand patient needs and provide compassionate support, fostering trust and rapport.

Manage time effectively to handle multiple tasks simultaneously, including phone calls, walk-in inquiries, and administrative duties, in a fast-paced clinic environment.

Maintain a high level of professionalism and a friendly demeanor when interacting with patients, colleagues, and dental professionals.

Possess a Diploma or equivalent qualification, coupled with 1-2 years of relevant experience in a customer-facing role, preferably within a healthcare or dental setting.

Communicate fluently in both English and Mandarin to effectively assist a diverse patient base.

Requirement

• Provide exceptional customer service to patients, addressing inquiries, scheduling appointments, and managing patient records with accuracy and efficiency.
• Demonstrate strong problem-solving skills to resolve patient concerns and issues promptly and professionally, ensuring a positive patient experience.
• Utilize active listening and empathy to understand patient needs and provide compassionate support, fostering trust and rapport.
• Manage time effectively to handle multiple tasks simultaneously, including phone calls, walk-in inquiries, and administrative duties, in a fast-paced clinic environment.
• Maintain a high level of professionalism and a friendly demeanor when interacting with patients, colleagues, and dental professionals.
• Possess a Diploma or equivalent qualification, coupled with 1-2 years of relevant experience in a customer-facing role, preferably within a healthcare or dental setting.
• Communicate fluently in both English and Mandarin to effectively assist a diverse patient base.

Responsibility

• Serve as the first point of contact for all customer inquiries, providing prompt, professional, and courteous assistance via phone, email, and in-person.
• Effectively manage and resolve customer complaints and issues with a high degree of empathy and problem-solving skill, aiming for first-contact resolution whenever possible.
• Maintain accurate and detailed customer records, documenting all interactions, transactions, comments, and complaints.
• Provide information about products and services, guiding customers through their options and ensuring they have a positive experience.
• Collaborate with internal teams to elevate complex issues and ensure timely follow-up and resolution for customers.
• Proactively identify opportunities to improve the customer experience and provide feedback to management.
• Manage appointment scheduling and patient flow within the dental clinic, ensuring efficient use of resources and minimal wait times.

Benefits

• EPF
• SOCSO
• Employee Discount on company products/services
• Flexi working hours