Customer Service Consultant - Based in Penang

Adecco; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading aesthetic clinic group is seeking a Customer Service Consultant based in Penang. You will engage customers, schedule appointments, and respond to inquiries in a friendly manner. Passion for beauty and skincare is crucial. This position offers flexible working hours, medical coverage, and staff meal allowances, along with a vibrant workplace environment. Join now to grow with a respected brand in the beauty industry! Submit your application today.

Benefits

Flexible working hours

Medical coverage

Staff meal allowance

Continuous training & development

Free parking

Recreation floor with gym and game room

Qualifications

• Must speak and write in English and Mandarin due to customer demographics.
• No experience needed, full training will be provided.
• Interest in beauty, skincare, or aesthetics is encouraged.

Responsibilities

• Engage new customers and schedule treatment appointments.
• Respond to inquiries via phone, email, and live chat.
• Explain treatments clearly to customers.

Skills

Confident communication

Friendly and energetic

Passion for beauty and skincare

Education

Minimum SPM or equivalent

Job description

Customer Service Consultant - Based in Penang

Are you passionate about helping customers feel confident and empowered? Join a fast-growing, award‑winning aesthetic clinic group with multiple branches across Malaysia. With advanced AI diagnostic tools, medical‑grade technology, and an exceptional team of certified doctors and consultants, our client is a leading name in professional pigmentation and skin treatments.

We are looking for enthusiastic and customer‑focused individuals to join our client's expanding team!

What You'll Be Doing

• Engage new customers and schedule their treatment appointments (Leads are fully provided – no cold calling!)
• Respond to inquiries through phone, email, and live chat with warmth and confidence
• Explain treatments clearly so customers feel informed and comfortable
• Represent the brand with professionalism and positive energy

Who We're Looking For

We're excited to meet individuals who are:

• Confident communicators
• Friendly, energetic, and people‑loving
• Passionate about beauty and skincare
• Quick learners who enjoy a fast‑paced environment

Requirements

• Minimum SPM or equivalent
• Ability to speak and write in English and Mandarin (due to customer demographic requirements)
• No experience? No problem – full training will be provided
• Experience in customer service, sales, or communication is a bonus
• Must be willing to be based in Penang
• A strong interest in beauty, skincare, or aesthetics is highly encouraged

Why You'll Love Working Here

This is not your typical 9‑6 job – it's a place where you grow, shine, and feel valued.

• Flexible working hours
• Medical coverage
• Staff meal allowance
• Continuous training & development
• Free parking
• A super cool recreation floor with: Gym, Game room, Nap room, Mini library, and MORE!

Ready to Build Your Career in the Beauty Industry?

If you're excited to uplift customers and be part of an innovative aesthetic brand, don't wait!

Apply Now

👉 Apply now and start your journey with us!

Please submit your updated resume to ***********@adecco.com.

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