Customer Service Associate (Mydin Mutiara Rini)

Mydin Mohamed Holdings Berhad (Retail); Lima Kedai; On-site; MYR 30,000 - 42,000; Full time

Job summary

Mydin Mohamed Holdings Berhad (Retail) is seeking a Customer Service Associate to assist customers with inquiries, resolve issues, and provide product information to ensure a positive shopping experience. The role involves handling cash, processing transactions, maintaining accurate records, and collaborating with team members to support smooth store operations.

Good communication and reliability are essential in this high-volume retail environment.

Qualifications

• Good communication and interpersonal skills.
• Proficient in basic computer skills and documentation.
• Able to handle cash transactions and maintain accurate records.
• Good telephone etiquette and customer service skills.
• Able to handle customer enquiries, complaints, and requests professionally.
• Responsible, honest, detail-oriented, and well-organised.
• Able to work independently and as part of a team.
• Willing to follow instructions and carry out additional duties assigned by management.

Responsibilities

• Make telephone calls to various departments and receive incoming calls from external parties, directing them to the appropriate personnel.
• Maintain professional conduct and proper telephone etiquette at all times.
• Make internal public address (PA) announcements, including safety announcements, staff birthday announcements, missing child alerts within the premises, and the latest updates or information for customers and staff.
• Record and maintain all incoming and outgoing documents handled by courier services.
• Handle Meriah Card services, including registration, renewal, card replacement, and reward point redemption, while ensuring all related documents are updated and properly filed.
• Count petty cash before and after each shift and ensure the cash balance matches the Meriah Card sales report.
• Understand and manage the Maybank TreatPoints programme.
• Assist customers with product exchanges and issue vouchers when necessary.
• Assist customers with lost property enquiries.
• Record items left behind by customers after payment or items left at the bag counter.
• Process store utility bills.
• Understand, handle, and resolve customer complaints and enquiries professionally.
• Carry out any other duties and responsibilities assigned by the management from time to time.

Skills

Communication

Interpersonal

Cash handling

Documentation

Customer service

Telephone etiquette

Teamwork

Detail-oriented

Independent work

Following instructions

Job description

Make telephone calls to various departments and receive incoming calls from external parties, directing them to the appropriate personnel.

Maintain professional conduct and proper telephone etiquette at all times.

Make internal public address (PA) announcements, including safety announcements, staff birthday announcements, missing child alerts within the premises, and the latest updates or information for customers and staff.

Record and maintain all incoming and outgoing documents handled by courier services.

Handle Meriah Card services, including registration, renewal, card replacement, and reward point redemption, while ensuring all related documents are updated and properly filed.

Count petty cash before and after each shift and ensure the cash balance matches the Meriah Card sales report.

Understand and manage the Maybank TreatPoints programme.

Assist customers with product exchanges and issue vouchers when necessary.

Assist customers with lost property enquiries.

Record items left behind by customers after payment or items left at the bag counter.

Process store utility bills.

Understand, handle, and resolve customer complaints and enquiries professionally.

Carry out any other duties and responsibilities assigned by the management from time to time.

Job Summary

Customer Service Associate is responsible for assisting customers with inquiries, resolving complaints, providing product or service information, processing transactions, and ensuring a positive customer experience. The role involves communicating professionally, addressing customer concerns efficiently, maintaining accurate records, and supporting the team in achieving customer satisfaction and service quality goals.

Requirement / Qualification

• Good communication and interpersonal skills.
• Proficient in basic computer skills and documentation.
• Able to handle cash transactions and maintain accurate records.
• Good telephone etiquette and customer service skills.
• Able to handle customer enquiries, complaints, and requests professionally.
• Responsible, honest, detail-oriented, and well-organised.
• Able to work independently and as part of a team.
• Willing to follow instructions and carry out additional duties assigned by management.

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Supermarkets, Grocery & Petrol Retailing More than 10,000 employees

ABOUT MYDIN

Established in 1957, Mydin Mohamed Holdings Berhad (MYDIN) is the national largest wholesale and retail chain with a solid reputation in retail operation and corporate success. MYDIN continues to be the key driver for Malaysia Retail Industry providing wide selection of products while simultaneously orientates the wholesale pricing policy whole year round.

6 decades and beyond, we believe our milestones today has always been about our people and teamwork. For that, we persistently drive our commitments towards energizing and empowering more than 6000 of our current team members.

With a tagline, Why Pay More? Buy at Wholesale Prices!, we established a diverse portfolio of quality and price affordability essential to deliver customer shopping happiness and our role as responsible retailer in creating jobs, supporting our suppliers and bringing positive impact to the nationhood with our presence.

ABOUT MYDIN

Established in 1957, Mydin Mohamed Holdings Berhad (MYDIN) is the national largest wholesale and retail chain with a solid reputation in retail operation and corporate success. MYDIN continues to be the key driver for Malaysia Retail Industry providing wide selection of products while simultaneously orientates the wholesale pricing policy whole year round.

6 decades and beyond, we believe our milestones today has always been about our people and teamwork. For that, we persistently drive our commitments towards energizing and empowering more than 6000 of our current team members.

With a tagline, Why Pay More? Buy at Wholesale Prices!, we established a diverse portfolio of quality and price affordability essential to deliver customer shopping happiness and our role as responsible retailer in creating jobs, supporting our suppliers and bringing positive impact to the nationhood with our presence.

ABOUT MYDIN

Established in 1957, Mydin Mohamed Holdings Berhad (MYDIN) is the national largest wholesale and retail chain with a solid reputation in retail operation and corporate success. MYDIN continues to be the key driver for Malaysia Retail Industry providing wide selection of products while simultaneously orientates the wholesale pricing policy whole year round.

6 decades and beyond, we believe our milestones today has always been about our people and teamwork. For that, we persistently drive our commitments towards energizing and empowering more than 6000 of our current team members.

With a tagline, Why Pay More? Buy at Wholesale Prices!, we established a diverse portfolio of quality and price affordability essential to deliver customer shopping happiness and our role as responsible retailer in creating jobs, supporting our suppliers and bringing positive impact to the nationhood with our presence.

What can I earn as a Customer Service Associate