Customer Service Assistant (Parking Operations & Call Centre)

Snatch Park Bizsolutions Sdn Bhd; Petaling Jaya; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Free Parking

Training & Development

Medical Insurance

Job summary

Snatch Park Bizsolutions Sdn Bhd in Malaysia is seeking dedicated Customer Service Assistants (Parking Operations & Call Centre). You will handle inbound calls, guide vehicles, and support customers with parking and payment systems to ensure timely, professional issue resolution and high satisfaction.

Join a customer-first team delivering prompt service, follow scripts, and report issues to the team leader.

Qualifications

• Strong active-listening and verbal communication skills.
• Good problem-solving abilities.
• Able to multitask and manage time effectively.
• Patient, meticulous and customer-oriented.
• Able to remain calm when handling complaints or difficult situations.
• Punctual, responsible and willing to learn.

Responsibilities

• Handle a high volume of inbound calls promptly and professionally
• Follow communication scripts and adapt responses when necessary
• Identify customer needs, investigate issues and provide appropriate solutions
• Manage customer enquiries from initial contact through resolution, including follow-up with escalation team
• Guide vehicles and assist with parking flow
• Assist customers in using the parking and payment systems
• Respond to general questions and resolve basic customer issues
• Report parking, payment or system issues to the team leader
• Maintain accurate records of customer enquiries and reported incidents

Skills

Verbal communication

Active listening

Problem solving

Multitasking

Time management

Customer-oriented

Punctuality

Willingness to learn

Calm under pressure

Attention to detail

Job description

• Handle inbound calls, guide vehicles and operate parking/payment systems to resolve issues fast.
• Be part of a customer-first parking and call-centre team.
• Boost customer satisfaction every shift!

We are seeking dedicated, punctual and customer-focused individuals to join as Customer Service Assistants (Parking Operations & Call Centre). The role involves handling inbound customer calls, assisting with parking operations, guiding vehicles, and supporting customers with parking and payment systems to ensure timely, professional issue resolution and high customer satisfaction.

Job Requirements

Key Responsibilities

• Handle a high volume of inbound calls promptly and professionally
• Follow communication scripts and adapt responses when necessary
• Identify customer needs, investigate issues and provide appropriate solutions
• Manage customer enquiries from initial contact through resolution, including follow-up with the escalation team
• Guide vehicles and assist with parking flow
• Assist customers in using the parking and payment systems
• Respond to general questions and resolve basic customer issues
• Report parking, payment or system issues to the team leader
• Maintain accurate records of customer enquiries and reported incidents

Requirements

• Strong active-listening and verbal communication skills
• Good problem-solving abilities
• Able to multitask and manage time effectively
• Patient, meticulous and customer-oriented
• Able to remain calm when handling complaints or difficult situations
• Punctual, responsible and willing to learn

Skills

Verbal Communication

Customer Service

Parking Operations

Payment Systems

Problem Solving

Multitasking

Time Management

Record Keeping

Parking

Free Parking

Training & Development

improving job skills & knowledge

Medical Insurance

Covers costs of hospitalization and related treatment.

Snatch-P is a fast-growing technology company revolutionising the smart parking and mobility solutions industry — a market space estimated to exceed RM6 billion annually. Driven by innovation and digital transformation, we build intelligent parking ecosystems powered by technology, automation, cashless payments, data analytics, and operational intelligence that redefine how people move and park in modern cities.At...