Customer Experience Assistant

Snatch Park Bizsolutions Sdn Bhd; Petaling Jaya; On-site; MYR 29,016 - 42,408; Full time

Job summary

Snatch Park Bizsolutions Sdn Bhd is seeking a Customer Service Assistant to support car park operations in Malaysia, conducting rounds, assisting entrants and reporting irregularities.

Responsibilities include maintaining car park cleanliness, greeting customers, handling complaints, and coordinating with supervisors for incident reporting and simple troubleshooting. This on-site role requires reliability and a customer-focused approach.

Responsibilities

• Conduct scheduled car park inspections of lighting, signage, equipment and cleanliness.
• Assist parkers at entry/exit and ensure proper parking, report irregularities.
• Handle customer complaints professionally and coordinate with supervisors.
• Respond to equipment breakdowns and perform basic troubleshooting.
• Perform any other duties assigned by the superior.

Job description

Snatch Park Bizsolutions Sdn Bhd is seeking a Customer Service Assistant to support car park operations in Malaysia, conducting rounds, assisting entrants and reporting irregularities.

Responsibilities include maintaining car park cleanliness, greeting customers, handling complaints, and coordinating with supervisors for incident reporting and simple troubleshooting. This on-site role requires reliability and a customer-focused approach.