Customer Service Assistant (5 days work)

MyGift Universal Sdn. Bhd.; Kepong; On-site; MYR 24,000 - 60,000; Full time

Benefits offered by this job

Sales commission

Performance incentive

Job summary

MyGift Universal Sdn. Bhd. is seeking a Customer Service Assistant to handle inquiries, prepare quotations, and close sales from our office/showroom in Kuala Lumpur. The role focuses on indoor sales with no outdoor travel.

You will liaise with customers via phone, email, WhatsApp, and walk-ins, meet monthly targets, and build strong client relationships. Fresh graduates welcome to apply; Mandarin proficiency is an advantage.

Qualifications

• 1–3 years of sales, telemarketing, or customer service experience.
• Proficiency in Mandarin an added advantage to liaise with specific client segments.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Excellent interpersonal, communication, and negotiation skills with a proactive and target-driven mindset.

Responsibilities

• Handle incoming sales inquiries via telephone, email, WhatsApp Business, and walk-in clients.
• Understand customer needs and recommend suitable products, services, or solutions.
• Prepare and issue formal quotations, proforma invoices, and sales orders accurately and in a timely manner.
• Meet and exceed monthly/quarterly sales targets by team.
• Maintain regular contact with existing customers to ensure satisfaction and foster repeat business.
• Follow up promptly on outstanding quotations and convert leads into finalized sales.

Skills

Customer service

Sales

Telemarketing

Mandarin

Tools

Microsoft Office

Job description

Customer Service Assistant (5 days work)

Sales commission (No capped, come with minimum commission)

Performance incentive

Key responsibilities

Handle incoming sales inquiries via telephone, email, WhatsApp Business, and walk-in clients

Understand customer needs and recommend suitable products, services, or solutions

Prepare and issue formal quotations, proforma invoices, and sales orders accurately and in a timely manner

Meet and exceed monthly/quarterly sales targets by team

Maintain regular contact with existing customers to ensure satisfaction and foster repeat business

Follow up promptly on outstanding quotations and convert leads into finalized sales

Serve as the primary point of contact for customer inquiries regarding product details, stock availability, pricing, and order status

About you

1–3 years of sales, telemarketing, or customer service experience (Fresh graduates interest in sales welcome to apply)

Proficiency in Mandarin an added advantage to liaise with specific client segments

Proficient in Microsoft Office (Excel, Word, Outlook)

Excellent interpersonal, communication, and negotiation skills with a proactive and target-driven mindset

We are looking for a motivated and customer-oriented indoor sales to join our team. In this role, you will be responsible for handling customer inquiries, preparing quotations, building strong client relationships, and achieving sales targets from our office/showroom without requiring outdoor travel.