Customer Experience Assistant - Membership & Rewards

Servay Evergreen Sdn Bhd; Kuala Penyu; Vor Ort; MYR 26.000 - 38.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration

Employee benefits

Zusammenfassung

Servay Evergreen Sdn Bhd is seeking a friendly Customer Service Assistant at our Sabah supermarket. You will help members with registration, points, redemptions and enquiries, ensuring a welcoming service counter and accurate record-keeping.

The role emphasizes clear communication, patient and helpful interactions, and teamwork, especially during peak periods. Prior supermarket or customer service experience is a plus.

Qualifikationen

• Good communication and interpersonal skills.
• Polite, patient, and helpful manner.
• Basic computer and data-entry skills.
• Attention to detail with handling customer information and redemptions.
• Ability to work well with a team during busy periods.
• Supermarket or customer service experience is an advantage.

Aufgaben

• Registering new members and updating membership details
• Assisting customers with membership points, rewards, and account enquiries
• Processing promotional redemptions and checking customer eligibility
• Answering questions about products, prices, promotions, and store services
• Handling customer feedback and complaints professionally, referring complex issues to the supervisor
• Recording membership activity, redemptions, and customer enquiries accurately
• Keeping the customer service counter organised and welcoming
• Following store procedures when handling customer information and promotional items

Kenntnisse

Good communication

Interpersonal skills

Polite and patient

Team player

Data entry basics

Basic computer skills

Jobbeschreibung

Servay Evergreen Sdn Bhd is seeking a friendly Customer Service Assistant at our Sabah supermarket. You will help members with registration, points, redemptions and enquiries, ensuring a welcoming service counter and accurate record-keeping.

The role emphasizes clear communication, patient and helpful interactions, and teamwork, especially during peak periods. Prior supermarket or customer service experience is a plus.