Customer Service

Durocom Battery Malaysia; Ampang Jaya; On-site; MYR 45,000 - 67,000; Full time

Job summary

Durocom Battery Malaysia seeks a Customer Service cum Sales representative to engage customers, handle inbound/outbound calls and WhatsApp inquiries, and deliver rapid support during car battery emergencies.

You will coordinate rider dispatch, support sales conversions, follow up on orders, and maintain accurate records while providing fast, reliable service and an exceptional customer experience, including weekends.

Qualifications

• Experience in customer service or call center preferred.
• Fluent in Bahasa Malaysia and English (spoken & written).
• Willing to work on shift rotation including weekends and public holidays.

Responsibilities

• Answer inbound calls promptly and gather location & vehicle details for dispatch.
• Coordinate and arrange rider dispatch for battery delivery/replacement.
• Follow up on order status until job completion.
• Update order and call records accurately in system.
• Identify upsell opportunities during service calls.
• Achieve monthly sales conversion targets alongside service KPIs.
• Follow up with past customers for repeat purchase reminders.

Skills

Customer service

Sales mindset

Call center experience

Bilingual: BM & EN

Job description

As a Customer Service cum Sales, you will play a key role like in your own sales business while delivering exceptional customer service by speaking directly with customers & prospect through inbound, outbound calls and whatsapp. You will support customers through both voice and non-voice channels, make informed customers experiencing car battery breakdown/flat battery emergencies, coordinate rapid response through rider dispatch, and support sales conversion — delivering fast, and exceptional customer experience.

Key responsibilities

Answer inbound calls promptly, gather customer location & vehicle details for dispatch

Coordinate and arrange rider dispatch for battery delivery/replacement

Follow up on order status until job completion

Update order and call records accurately in system

Identify upsell opportunities during service calls (e.g. related products)

Achieve monthly sales conversion targets alongside service KPIs

Follow up with past customers for repeat purchase/replacement cycle reminders

About you

Fluent in Bahasa Malaysia and English (spoken & written)

Willing to work on shift rotation (including weekends/public holidays, as this is an emergency response service)

Prior customer service or call center experience preferred

Sales-oriented mindset