Customer Serive Executive

Avnet; George Town; On-site; MYR 45,000 - 78,000; Full time

Job summary

Avnet in Penang, Malaysia seeks an experienced Customer Service Specialist to respond to inquiries, expedite orders, and coordinate with the sales team to ensure timely delivery. You will research and resolve issues and maintain detailed order records.

This role requires strong communication, problem solving, and multi-tasking skills, with a focus on maintaining good customer relations and resolving claims in compliance with consumer laws.

Qualifications

• Typically requires a minimum of five years of related experience.
• High School Diploma or equivalent.
• Strong communication and problem solving skills.
• Ability to multi-task in a fast paced environment.
• May require fluency in more than one language.

Responsibilities

• Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
• Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution and/or other support to sales teams and customers.
• Identify opportunities to improve processes and key performance metrics.
• Maintain good customer relations and resolve claims fairly in line with consumer laws.
• Maintain electronic and/or hard copy records; perform other duties as assigned.

Skills

Customer service

Order tracking

Quote preparation

Invoicing

Returns processing

Discrepancy resolution

Problem solving

Multi-tasking

Communication

Attention to detail

Education

High School Diploma

Tools

MS Office

CRM systems

Job description

Job Summary

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Summary

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications

• Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
• Completes complex assignments requiring significant judgment, initiative and problem solving skills.
• Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
• Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.
• Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.

Work Experience

• Typically requires a minimum of five years of related experience.

Education And Certification(s)

• High School Diploma or equivalent

Distinguishing Characteristics

• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• May require fluency in more than one language.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.