Customer Relationship Manager

Alliance Bank Malaysia Berhad; Kuala Lumpur; Sur place; MYR 40 000 - 75 000; Plein temps

Résumé du poste

Alliance Bank Malaysia Berhad is seeking a Sales and Service professional to manage PB customers, attend to banking transaction needs, resolve issues within specified turnaround times, and deliver personalized service across all customer interactions.

The role emphasizes identifying and pursuing sales opportunities by expanding the customer base, growing new investment accounts via referrals and service recovery, and strengthening relationships to support CASA and fixed deposit growth.

Description du poste

• Sales and Service Management
• Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TAT
• Actively identify and pursue sales opportunities by:
• Expanding and growing new customer base and New Investment Account through referrals from existing PB customers or through personalized service recovery efforts
• Growing existing relationship AUMs i.e. CASA and Fixed D...