Customer Relationship Manager

Alliance Bank Malaysia Berhad; Kampung Palimbayan Indah; On-site; MYR 60,000 - 90,000; Full time

Job summary

Alliance Bank Malaysia Berhad is seeking a customer-focused banking professional to manage and grow Private Banking relationships in Kuala Lumpur. You will deliver personalized service, handle a range of PB transactions, and resolve issues within target turnaround times.

In this role, you will proactively identify sales opportunities, expand the PB client base, and refer clients for investment accounts while strengthening existing relationships and assets under management.

Responsibilities

• Sales and service management responsibilities for Private Banking (PB) customers.
• Provide personalized service for PB customers' banking needs and resolve problems within defined TAT.
• Identify and pursue sales opportunities by expanding customer base and acquiring new investment accounts through referrals and service recovery.
• Grow AUMs (CASA and Fixed Deposit) in existing relationships.

Job description

• Sales and Service Management
• Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TAT
• Actively identify and pursue sales opportunities by:
• Expanding and growing new customer base and New Investment Account through referrals from existing PB customers or through personalized service recovery efforts
• Growing existing relationship AUMs i.e. CASA and Fixed D...