Customer Relationship Consultant

Sourceo Pte Ltd; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

Jora Malaysia is seeking a motivated telesales professional to handle outbound calls, promote Starhub telecom products, and close sales over the phone from our Malaysia base.

You will build strong customer relationships, resolve issues, update CRM records, and strive to meet daily, weekly, and monthly KPIs in line with Service Quality Standards. This role emphasizes upselling, accurate pricing, and teamwork in a fast-paced environment.

Experience in high-volume call centers is a plus.

Qualifications

• Proven experience in telesales and customer service.
• Strong verbal communication and active listening skills.
• Ability to handle high call volumes while maintaining quality and professionalism.
• Goal-oriented with ability to close deals and meet targets.

Responsibilities

• Handle Sales, Salvage & Termination hotline inquiries and promote products/services over the phone.
• Resolve customer issues promptly to ensure high customer satisfaction.
• Maintain accurate customer records in the CRM system.
• Conduct outbound sales calls to promote telecom products and services.
• Identify customer needs and provide tailored telecom solutions.
• Follow up on leads from marketing campaigns and inquiries.
• Achieve/exceed daily, weekly, and monthly sales targets (KPI-based).

Skills

Telesales

Customer service

Verbal communication

Active listening

Team player

Sales driven

CRM proficiency

Tools

CRM systems

Telecom tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Handle Sales, Salvage & Termination hotline inquiries, promoting our products and services, providing prompt and professional responses to customer questions in closing sales, perform steps in salvaging customer and building strong customer relationships over the phone.

Resolve customer issues efficiently, ensuring high levels of customer satisfaction.

Provide accurate product information, pricing, and solutions to meet customer needs.

Proactively perform upselling and cross-selling of additional Starhub services.

Maintain accurate customer records in the CRM system, ensuring all interactions are documented.

Outbound Sales Activities:

Conduct outbound sales calls to potential and existing customers to promote telecommunication products and services (e.g., internet, mobile plans, or bundled packages).

Identify customer needs and provide tailored solutions that meet their requirements.

Proactively perform upselling and cross-selling of additional telecommunication services.

Follow up on leads generated through marketing campaigns, referrals, or inquiries.

Achieve or exceed individual and team daily, weekly, and monthly sales targets to meet all KPIs set out in Service Quality Standards and Balanced Scorecard

Job Description

This role is based in Malaysia.

Handle Sales, Salvage & Termination hotline inquiries, promoting our products and services, providing prompt and professional responses to customer questions in closing sales, perform steps in salvaging customer and building strong customer relationships over the phone.

Resolve customer issues efficiently, ensuring high levels of customer satisfaction.

Provide accurate product information, pricing, and solutions to meet customer needs.

Proactively perform upselling and cross-selling of additional Starhub services.

Maintain accurate customer records in the CRM system, ensuring all interactions are documented.

Outbound Sales Activities:

Conduct outbound sales calls to potential and existing customers to promote telecommunication products and services (e.g., internet, mobile plans, or bundled packages).

Identify customer needs and provide tailored solutions that meet their requirements.

Proactively perform upselling and cross-selling of additional telecommunication services.

Follow up on leads generated through marketing campaigns, referrals, or inquiries.

Achieve or exceed individual and team daily, weekly, and monthly sales targets to meet all KPIs set out in Service Quality Standards and Balanced Scorecard

Qualifications

• Proven experience in telesales, customer service, or a related role (telecommunication industry experience is a plus).
• Strong verbal communication and active listening skills.
• Ability to handle high call volumes while maintaining quality and professionalism.
• Goal-oriented mindset with the ability to handle objections and close deals effectively.
• Excellent problem-solving skills and a customer-first mindset.
• Highly motivated and sales driven individual who is also an excellent team player.
• Proficient in using CRM systems, telecommunication tools, and Microsoft Office applications.