CUSTOMER RELATIONS EXECUTIVE

Best Auto Biz Sdn Bhd; Kuching; On-site; MYR 28,000 - 42,000; Full time

Job summary

Best Auto Biz Sdn Bhd in Sarawak seeks a customer service-oriented professional to be the voice of Toyota owners in Kuching. You will welcome and assist customers, handle inquiries and coordinate with Sales, Service and Parts to ensure a seamless ownership experience.

Ideal candidates have a degree in business or related field, a valid Malaysia driving license, and strong communication skills in English and Bahasa Malaysia.

Qualifications

• Degree in Business Administration, Customer Service, Marketing or related field.
• Valid Malaysian Driving License (Class D).
• Computer literate & proficient in Microsoft Office applications.
• Good command of English and Bahasa Malaysia; knowledge of Chinese or local Dayak dialects is an advantage.
• Customer service experience preferred.
• Strong interpersonal and problem-solving skills.
• Strong customer relationship management skills with the ability to turn challenges into positive outcomes.

Responsibilities

• Welcome and assist customers professionally.
• Handle customer enquiries and complaints promptly.
• Coordinate with Sales, Service and Parts departments to ensure seamless customer service.
• Monitor customer satisfaction, follow up on service cases and maintain accurate records.
• Analyze customer feedback and recommend improvements.
• Support customer engagement activities, campaigns and dealership events.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

CRM

Relationship management

Coordination

Education

Degree in Business Administration, Customer Service, Marketing or related field

Tools

Microsoft Office

Job description

Be the voice of our customers and help deliver an outstanding Toyota ownership experience. You will:

Welcome and assist customers professionally.

Handle customer enquiries and complaints promptly.

Coordinate with Sales, Service and Parts departments to ensure seamless customer service.

Monitor customer satisfaction, follow up on service cases and maintain accurate records.

Analyze customer feedback and recommend improvements.

Support customer engagement activities, campaigns and dealership events.

The Person

Degree in Business Administration, Customer Service, Marketing or related field.

Valid Malaysian Driving License (Class D).

Computer literate & proficient in Microsoft Office applications.

Good command of English and Bahasa Malaysia; knowledge of Chinese or local Dayak dialects is an advantage.

Customer service experience preferred.

Strong interpersonal and problem-solving skills.

Strong customer relationship management skills with the ability to turn challenges into positive outcomes.