Customer Quality Engineer, QA/QC

Frencken Europe B.V.; Selangor; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

5-Days Work Week

Attractive Remuneration Package

Transport Allowance

Handphone Allowance

Medical & Dental Claim

Lunch Subsidies

Yearly increment & bonus

Uniform provided

All Selangor Public Holidays

Comprehensive insurance coverage

Conducive working environment

Training & development provided

Opportunity to excel & growth

Flexible work arrangement

Job summary

MECHATRONICS MALAYSIA invites a QA/QC professional to liaise with customers and internal teams on quality matters. You will handle customer quality issues, audits, and follow-ups, and coordinate internal QA/QC activities.

You will lead improvement initiatives, perform root-cause analysis, implement CAPA, and ensure ISO 9001/QMS compliance while maintaining quality records and collaborating across functions.

Qualifications

• 3–5 years in QMS and QA/QC in a manufacturing environment.
• Experience handling customer quality matters and leading QA/QC activities.
• Knowledge of ISO 9001 quality management systems.
• Familiar with QA/QC tools: 7 QC Tools, GD&T, SPC, FMEA, 8D, PDCA.
• Experience leading quality improvement initiatives is an advantage.

Responsibilities

• Be the QA account holder to liaise with customers and internal divisions on quality matters.
• Handle customer quality issues, complaints, audits, and follow-up actions.
• Coordinate internal QA/QC processes and activities.
• Work with customers on quality discussions, corrective actions, and reviews.
• Lead QA/QC improvement initiatives to hit departmental targets.
• Perform root cause analysis and implement CAPA for issues.
• Ensure compliance with ISO standards and QMS.
• Prepare and maintain quality reports and records.
• Collaborate with cross-functional teams to improve product quality.

Skills

QA/QC leadership

Customer liaison

Root cause analysis

Cross-functional collaboration

Continuous improvement

Education

Degree or Diploma in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Quality Engineering, or related field

Tools

7 QC Tools

GD&T

SPC

FMEA

8D

PDCA

Job description

MECHATRONICS MALAYSIA

Frencken Mechatronics Malaysia pride ourselves on our commitment as a full-service main supplier with a strong reputation as a problem-solving technology partner for the manufacture of high-precision industrial machinery and capital equipment for global original equipment manufacturers (OEMs). Since our establishment in 2005, we have diligently served renowned global leaders in semiconductor, industrial automation, analytical, and medical industries.

Our core competencies in the development and production of precision-engineered systems, complete machines, complex electromechanical assemblies, high-precision parts and components, as well as global supply chain management, have positioned us as a key player in the manufacturing sector.

Job Description:

• Act as the Quality Assurance (QA) account holder/contact window to liaise with customers and internal departments including PMM, SMM, and CEM Divisions on quality-related matters.
• Handle customer quality issues, complaints, meetings, audits, and follow-up actions to ensure customer satisfaction and compliance with quality requirements.
• Coordinate and support internal operational processes and activities related to quality assurance and quality control.
• Work closely with customers on quality discussions, corrective actions, continuous improvement activities, and quality performance reviews.
• Lead and support QA/QC improvement initiatives to achieve departmental and company quality targets.
• Perform root cause analysis and implement corrective and preventive actions (CAPA) for quality-related issues.
• Ensure compliance with ISO standards, customer requirements, and internal quality management systems (QMS).
• Prepare and maintain quality reports, documentation, and records related to customer and internal quality matters.
• Collaborate with cross-functional teams to improve product quality, process efficiency, and customer satisfaction.

Education

• Degree or Diploma in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Quality Engineering, or related field.

Working Experience

• Minimum 3–5 years of hands-on experience in Quality Management System (QMS) and QA/QC functions within a manufacturing environment.
• Experience in handling customer quality matters and leading QA/QC activities.
• Knowledge and exposure to ISO 9001 quality management systems.
• Familiar with QA/QC tools and methodologies such as 7 QC Tools, GD&T, SPC, FMEA, 8D, and PDCA.
• Experience in leading quality improvement initiatives and achieving quality performance targets will be an added advantage.

WHAT BENEFITS DO WE OFFER

• 5-Days Work Week
• Attractive Remuneration Package
• Transport Allowance
• Handphone Allowance
• Medical & Dental Claim
• Lunch Subsidies
• Yearly increment & bonus
• Uniform provided
• All Selangor Public Holidays
• Comprehensive insurance coverage
• Conducive working environment
• Training & development provided
• Opportunity to excel & growth
• Flexible work arrangement