Telco & ICT Infrastructure Project Manager

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Singtel KL, part of Singtel group, is launching a brand-new Shared Services Centre in Kuala Lumpur. We are seeking a Project Manager to lead Telco and ICT infrastructure projects from initiation to completion, coordinating with customers, cross-functional teams, and external partners to deliver on time and to quality.

You will manage scope, timelines, risks, and stakeholder expectations, deliver regular status updates, and ensure an outstanding customer experience.

Qualifications

• Diploma in Computing, Engineering, IT, or Telecommunications.
• Approximately 5 years in IT infrastructure, telecom, or customer-facing tech.
• ≥2 years in managing infrastructure or technology projects.
• Professional PM certification (PMP, PRINCE2 Practitioner, CITPM, or equivalent).
• Strong understanding of project management methodologies, lifecycle, and governance.
• Excellent stakeholder management, communication, and presentation skills.
• Strong analytical, problem-solving, negotiation, and decision-making skills.
• Self-motivated, organised, and able to manage multiple priorities in a fast-paced environment.
• Passion for delivering exceptional customer experience and project outcomes.

Responsibilities

• Lead end-to-end Telco and ICT projects per the PMM.
• Develop and maintain project schedules, milestones, and deliverables.
• Lead cross-functional project teams in a matrix structure.
• Manage scope, timelines and changes; align with customer expectations.
• Identify risks, implement mitigations, and escalate critical issues.
• Build relationships with customers, stakeholders, and vendors.
• Provide regular status updates, governance reporting, and exec communications.
• Facilitate collaboration across technical and business teams to resolve issues.
• Ensure delivery to quality standards and strong customer satisfaction.
• Coordinate handover activities to operations/maintenance.
• Produce weekly/monthly progress reports for visibility.
• Support pre-sales with project management input for bids (RFP).
• Develop schedules, implementation plans, and customer materials.
• Promote governance best practices for compliant outcomes.
• Contribute to continuous improvement in delivery effectiveness.

Skills

Stakeholder management

Communication

Presentation skills

Analytical thinking

Problem solving

Negotiation

Decision making

Multi-tasking

Customer experience

Education

Diploma in Computing/Engineering/IT/Telecommunications

PMP / PRINCE2 Practitioner / CITPM certification

Tools

PMM

ITIL

Job description

Be a part of something BIG!

Say

Singtel KL (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, with a presence across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, with a presence across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

We are looking for a Project Manager to lead the successful delivery of Telco and ICT infrastructure projects from initiation through to completion. You will work closely with customers, cross-functional teams, and external partners to manage project scope, timelines, risks, and stakeholder expectations while ensuring projects are delivered with quality, operational excellence, and outstanding customer experience.

Make An Impact By

• Project Delivery & Execution
• Manage end-to-end Telco and ICT projects in accordance with established Project Management Methodology (PMM), covering project initiation, planning, execution, monitoring, and closure.
• Develop and maintain project schedules, milestones, and deliverables to ensure successful project execution.
• Lead cross-functional project teams through a matrix reporting structure to achieve project objectives.
• Manage project scope, timelines, and changes while ensuring customer expectations are effectively managed.
• Identify project risks and issues, implement mitigation plans, and escalate critical matters where appropriate.
• Stakeholder & Customer Management
• Build and maintain strong relationships with customers, internal stakeholders, and external vendors throughout the project lifecycle.
• Provide regular project status updates, governance reporting, and executive-level communications.
• Facilitate effective collaboration across technical and business teams to resolve issues and maintain project momentum.
• Ensure projects are delivered to agreed quality standards while achieving high levels of customer satisfaction.
• Coordinate project handover activities, including completion documentation and transition to the operations or maintenance team.
• Project Governance & Pre-Sales Support
• Prepare weekly and monthly project reports to provide visibility on project progress, risks, and key milestones.
• Support pre-sales activities by contributing project management expertise during proposal and tender (RFP) responses.
• Develop project schedules, implementation plans, and presentation materials to support customer engagements.
• Promote project governance best practices to ensure compliance with organisational standards and successful project outcomes.
• Contribute to continuous improvement initiatives that enhance project delivery effectiveness and customer experience.
  
  

Skills For Success

• Diploma in Computing, Engineering, Information Technology, Telecommunications, or a related technical discipline.
• Approximately 5 years of experience in IT infrastructure, telecommunications, or a customer-facing technical environment.
• At least 2 years of experience managing infrastructure or technology projects.
• Professional Project Management certification such as PMP, PRINCE2 Practitioner, CITPM, or an equivalent qualification.
• Strong understanding of project management methodologies, project lifecycle management, and governance.
• Excellent stakeholder management, communication, and presentation skills with the ability to engage technical and business audiences.
• Strong analytical, problem-solving, negotiation, and decision-making skills.
• Self-motivated, organised, and able to manage multiple priorities in a fast-paced environment.
• Passion for delivering exceptional customer experience and successful project outcomes.
  
  

It'll Be Great If You Also Have

• Experience managing projects within the telecommunications industry.
• Exposure to enterprise technologies such as Data Centre, Network, Storage, Server, Middleware, Cloud, or Cyber Security.
• ITIL certification or knowledge of IT Service Management practices.
• Experience supporting government or regulated industry projects.
• Existing government security clearance or eligibility to obtain the required clearance.
• Experience leading multicultural or geographically distributed project teams.
  
  

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