Customer Program Management

Benchmark Electronics (M) Sdn Bhd; Penang; On-site; MYR 120,000 - 200,000; Full time

Job summary

Benchmark Electronics (M) Sdn Bhd in Penang seeks a skilled Programme Manager to spearhead customer plans, timelines, budgets and milestones. You will liaise with procurement, inventory, production and logistics to guarantee smooth delivery and KPIs attainment.

Responsibilities include managing contracts, change requests, reporting, and building strong customer relationships to drive retention and new opportunities. Familiarity with ERP and CRM systems is advantageous.

Qualifications

• Proven experience in customer programme management, project management or account management within manufacturing, logistics or supply chain environments.
• Strong knowledge of procurement, inventory management and supply chain operations.
• Excellent organisational and time management skills with the ability to manage multiple programmes simultaneously.
• Proficiency in programme management tools and ERP systems.
• Outstanding communication and interpersonal skills with the ability to liaise with customers, colleagues and senior stakeholders.
• Demonstrated ability to identify risks, develop mitigation strategies and resolve issues collaboratively.
• Strong analytical skills with proficiency in data analysis and reporting.
• Attention to detail and commitment to maintaining accurate documentation and records.
• A proactive mindset with the ability to work independently and as part of a team.
• Desirable: Experience with CRM systems and familiarity with manufacturing or electronics sectors.

Responsibilities

• Develop and manage comprehensive customer programme plans, including timelines, budgets, resource requirements and key milestones.
• Act as the primary point of contact for assigned customers, ensuring clear communication and alignment on programme objectives and expectations.
• Coordinate with internal departments including procurement, inventory management, production and logistics to ensure seamless programme delivery.
• Monitor programme progress against established KPIs and timelines, identifying and resolving potential issues proactively.
• Manage customer programme documentation, contracts and change requests with meticulous attention to detail.
• Analyse customer requirements and translate them into actionable procurement and inventory strategies.
• Prepare regular programme reports and status updates for customers and senior management.
• Build and maintain strong working relationships with customers to support retention and identify opportunities for business growth.
• Support inventory planning and procurement activities aligned with customer demand forecasts.
• Ensure compliance with customer specifications, quality standards and contractual obligations.

Skills

Project management

Account management

Procurement

Inventory management

Supply chain operations

ERP systems

Communication skills

Data analysis

Tools

ERP systems

CRM systems

Job description

Develop and manage comprehensive customer programme plans, including timelines, budgets, resource requirements and key milestones

Act as the primary point of contact for assigned customers, ensuring clear communication and alignment on programme objectives and expectations

Coordinate with internal departments including procurement, inventory management, production and logistics to ensure seamless programme delivery

Monitor programme progress against established KPIs and timelines, identifying and resolving potential issues proactively

Manage customer programme documentation, contracts and change requests with meticulous attention to detail

Analyse customer requirements and translate them into actionable procurement and inventory strategies

Prepare regular programme reports and status updates for customers and senior management

Build and maintain strong working relationships with customers to support retention and identify opportunities for business growth

Support inventory planning and procurement activities aligned with customer demand forecasts

Ensure compliance with customer specifications, quality standards and contractual obligations

What we're looking for

Proven experience in customer programme management, project management or account management within manufacturing, logistics or supply chain environments

Strong knowledge of procurement, inventory management and supply chain operations

Excellent organisational and time management skills with the ability to manage multiple programmes simultaneously

Proficiency in programme management tools and enterprise resource planning (ERP) systems

Outstanding communication and interpersonal skills with the ability to liaise effectively with customers, colleagues and senior stakeholders

Demonstrated ability to identify risks, develop mitigation strategies and resolve issues collaboratively

Strong analytical skills with proficiency in data analysis and reporting

Attention to detail and commitment to maintaining accurate documentation and records

A proactive mindset with the ability to work independently and as part of a team

Desirable: Experience with customer relationship management (CRM) systems and familiarity with manufacturing or electronics sectors

Desirable: Certification in project management (PMP, PRINCE2 or equivalent)

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Household Goods & Appliances Manufacturing 101-1,000 employees

Benchmark Electronics is an established multinational electronics design and manufacturing service provider with over 20 facilities globally. We service market segments ranging from the medical, test & instrumentation, industrial control equipment, telecommunications, computing to military / aerospace. We offer our customers comprehensive and integrated design and manufacturing services from initial product design to volume production and direct order fulfillment.

Benchmark Electronics is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

At Benchmark, we celebrate differences where each team member has something to contribute. If you are a high achiever with strong qualities, a positive "can do" attitude, flexible and dynamic, and able to work under pressure, we would like to meet you. Together, let your career take off with us and be part of a world-class team!

Benchmark Electronics is an established multinational electronics design and manufacturing service provider with over 20 facilities globally. We service market segments ranging from the medical, test & instrumentation, industrial control equipment, telecommunications, computing to military / aerospace. We offer our customers comprehensive and integrated design and manufacturing services from initial product design to volume production and direct order fulfillment.

Benchmark Electronics is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

At Benchmark, we celebrate differences where each team member has something to contribute. If you are a high achiever with strong qualities, a positive "can do" attitude, flexible and dynamic, and able to work under pressure, we would like to meet you. Together, let your career take off with us and be part of a world-class team!