Strategic Order & Customer Experience Lead

QDOS Flexcircuits Sdn. Bhd.; Bayan Lepas; On-site; MYR 36,000 - 60,000; Full time

Job summary

QDOS Flexcircuits Sdn. Bhd. in Penang is seeking a Customer Service Executive (Order Management) to act as the direct window with customers on sales orders, delivery schedules, quotations, quality issues, and related matters.

You will coordinate with shipping, production and warehouse personnel to ensure timely deliveries. This role requires monitoring on-time delivery, preparing weekly/monthly/quarterly reports, and continuously improving the customer communication process through calls,

Qualifications

• Min. Bachelor’s degree in Business Studies/Supply Chain, Marketing or equivalent.
• 1-2 years order processing experience in manufacturing preferred, fresh graduates considered.
• Able to plan, organize, and work independently and efficiently.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in Microsoft Outlook & Excel.
• Mandarin/Japanese verbal skills are advantageous.

Responsibilities

• Perform order processing from sales orders to delivery instructions.
• Support customers on enquiries including quotations, shipment schedule and quality matters.
• Follow up on sample product delivery (prototype).
• Coordinate with shipping/production/warehouse to ensure timely deliveries.
• Develop strong customer relationships via phone, email, and visits.
• Follow up outstanding payments and tooling costs.
• Monitor and compile customer demand forecasts.
• Collaborate with planning on customer demand and shipment matters.

Skills

Order processing

Customer liaison

Multi-tasking

Time management

Outlook

Excel

Communication

Education

Bachelor’s degree in Business Studies/Supply Chain, Marketing or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Job description

QDOS Flexcircuits Sdn. Bhd. in Penang is seeking a Customer Service Executive (Order Management) to act as the direct window with customers on sales orders, delivery schedules, quotations, quality issues, and related matters.

You will coordinate with shipping, production and warehouse personnel to ensure timely deliveries. This role requires monitoring on-time delivery, preparing weekly/monthly/quarterly reports, and continuously improving the customer communication process through calls,