Customer Operations Specialist

dobiQueen; Batu Caves; On-site; MYR 33,000 - 56,000; Full time

Job summary

dobiQueen in Malaysia is seeking a customer service assistant to handle inquiries across phone, email, WhatsApp, app reviews, and social platforms. You will respond promptly and professionally, ensuring accurate information about services and promotions.

You will assist customers with online orders, payments, refunds, and resolve outlet or machine issues, striving to maintain high satisfaction. Fluency in Malay and English is preferred, with a friendly, problem-solving approach in a fast-paced,

Responsibilities

• Customer Inquiry Management: Respond promptly and professionally to customer inquiries via phone calls, email, WhatsApp, Freshworks, Google Reviews, and Android and iOS app reviews.
• Service Information and Online Purchase Assistance: Provide accurate information about DobiQueen's services, pricing, and promotions, and assist customers with online orders, payments, refunds, and purchase-related issues
• Outlet and Machine Issue Management: Handle customer complaints related to outlets and machines and coordinate timely resolutions.

Job description

dobiQueen in Malaysia is seeking a customer service assistant to handle inquiries across phone, email, WhatsApp, app reviews, and social platforms. You will respond promptly and professionally, ensuring accurate information about services and promotions.

You will assist customers with online orders, payments, refunds, and resolve outlet or machine issues, striving to maintain high satisfaction. Fluency in Malay and English is preferred, with a friendly, problem-solving approach in a fast-paced,