Customer Master Data Senior Analyst

Sanofi; Petaling Jaya; Hybrid; MYR 80,000 - 120,000; Full time

Benefits offered by this job

Flexible home office policy

Competitive salary with cafeteria bene

Hybrid work model

Job summary

Sanofi in Kuala Lumpur seeks a Customer Master Data Senior Analyst to manage master data and data governance within the O2C function. You will maintain customer master data, support contract and pricing data, and ensure data quality across trading partners and systems.

The role requires hands-on SAP MDG on S/4HANA, strong Excel skills, and collaboration across regional teams. A hybrid work setup and market compensation are offered to attract talent.

Qualifications

• Experience in master data management and contract data handling.
• Strong data governance and data quality practices.
• Proficiency with SAP MDG on S/4HANA and Excel.
• Excellent problem solving and analytical abilities.

Responsibilities

• Create and maintain customer master data and hierarchies.
• Validate and process data requests with governance.
• Manage master data blocks for customers and business partners.
• Support contract and pricing data management and terms.
• Ensure data quality and conduct data cleansing activities.
• Collaborate with cross-functional teams to improve order-to-cash processes.

Skills

Master data management

Data quality

Analytical skills

Problem solving

Contract management

SAP

MDG

MS Excel

Tools

SAP MDG

S/4HANA

MS Excel

Job description

Job Title : Customer Master Data Senior Analyst, KL Hub Location : Kuala Lumpur

Our organization in Kuala Lumpur is growing fast, and we're always looking for talented professionals to join our Order to Cash service line. Why join our team?

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning. We offer a diverse and dynamic environment that’s growing at pace.

Over the past two years, Sanofi Business Operations (SBO) has doubled in size and increased its scope. As one department within SBO, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Our function at a glance:

Our O2C team to handle the following activities:

1. Master data Management
2. Sales orders Management
3. Requests and Disputes Management
4. Credit Risk and Credit Data Management
5. Collections and Customer Contact Management
6. Cash Application and Receivables Management
7. AR related Month-end Closing, Reporting and Non-trade Invoice Management

These operations are critical for Customer & patient's products fulfillment, accurate accounting, generating cash flow, customer satisfaction.

Key Accountabilities:

Customer Master Data and data allowing process efficiency

• As data approver ensure Data Request completion as responsible for validating and completing master data requests if needed and applying data governance principles. They support the development of field names, definitions and formulas.
• Create and update customer master data, customer hierarchy, customer assortment, business partners and set up of master data blocks on customers.
• Create and maintain transactional master data fields influencing the order process: ex: Transportation zone, Order information/ acknowledgement outputs, invoice email address usage License numbers, unloading points/goods receiving hours- Rounding, Delivery setup, Delivery plant, Shipping condition and backorder attributes.
• Understand material master data fields influencing the order process: ex: Delivery plant material, Transportation group, Rounding profile, delivery unit.
• Data Quality and Data Cleansing activities
• Contract & Commercial conditions Management:
  • Maintenance (create or update) of approved Gross Price List in the system based on commercial policy template upon request from Trade or any other appointed responsible by upload record in the system according to standard price scheme.
  • Create and maintain master request On and Off Invoice contracts including payment terms.
  • Perform 4Eyes check to ensure that the terms of the contract are well approved in the commercial policy.
  • Create Settlement Request for off-invoice contract and monitor the process of the credit note creation.

JOB-HOLDER ENTRY REQUIREMENTS:

Language

• Excellent English written and verbal is a must
• Other language skill is required (both verbal and written) if supporting countries below: China (Chinese), Japan (Japanese), Korea (Korean), Thailand (Thai), Arabic (Middle East)

Functional Skills

• At least 3 years´ experience in Master data management, contract, pricing & commercial conditions management or similar (essential) preferably in Pharma
• Previous experience in a Shared Service environment is preferred
• Good business acumen (advantageous)
• Strong problem solving, deductive and analytical skills (advantageous)

Technical

• Hands-on experience of SAP (essential) in S4 Hana preferably, MDG, Condition Contract Management modules (advantageous)
• Knowledge of Microsoft Office and expertise of MS Excel (essential)
• Experience being part of a project team member (leading or participating)

Interpersonal

• Ability to interact with internal clients in a professional manner (essential)
• Is self‑motivated, well organized, hard‑working, detail‑minded, clear thinker, quick learner
• Well‑inclined towards change and has the ability to work under pressure.
• Team player, able to work collaboratively transversally and with front line teams with an end‑to‑end mindset (essential)
• Good communication skills (advantageous)
• Able to coach / train junior or new employees

When joining our team, you will experience:

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
• An attractive, market‑oriented salary and cafeteria benefits
• Flexible home office policy, with a possibility to work up to 50% of time from home / where you can easily schedule your office days
• An individual and well‑structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
• Your own career path within Sanofi.
• Your professional and personal development will be supported purposefully
• Pursue progress, discover extraordinary
• Better is out there.
• Better medications, better outcomes, better science.
• But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! We are an R&D driven, AI-powered biopharma company committed to improving people’s lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi Start a career that makes a difference. Reinvention is in our DNA. It’s what drove our evolution from a small French enterprise to one of the world’s leading biopharma companies. Whether it’s using AI to shorten drug‑discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career.

We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people’s lives.