Customer Finance Advisor – Flexible Benefits

FedEx Express México; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

FedEx Express México is seeking a Customer Financial Services Specialist to serve customers with account management, credit advisement, and payment solutions. You will analyze financial needs, develop tailored solutions, and collaborate with sales and billing teams to resolve issues while maintaining high customer satisfaction.

A Bachelor’s degree in Finance or related field and 2–3 years in customer financial services are preferred.

Qualifications

• Excellent communication and interpersonal skills, with the ability to explain complex financial concepts in simple terms.
• Proficiency in financial software and Microsoft Office Suite.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to handle confidential information with discretion and integrity.
• Customer-focused with a passion for delivering exceptional service and building positive relationships.

Responsibilities

• Provide comprehensive financial services to customers, including account management, credit advisement, and payment solutions.
• Analyze customer financial needs and develop tailored solutions to meet those needs, ensuring a high level of customer satisfaction.
• Manage customer accounts, keeping accurate records of transactions, payments, and any financial arrangements.
• Work closely with the sales and customer service teams to identify opportunities for financial service enhancements and to resolve any customer issues related to billing or payments.
• Educate customers on financial products and services, including the benefits and risks associated with each, to empower them in their financial decision-making.
• Stay abreast of the latest trends and regulations in the financial services industry to provide informed advice and services to customers.
• Collaborate with the finance department to streamline billing and payment processes, ensuring efficiency and compliance with financial policies and regulations.
• Performs other duties as assigned.

Skills

Clear communication

Financial software

Detail-oriented

Discretion & integrity

Customer-focused service

Education

Bachelor's degree in Finance/Accounting/Business Admin.

Tools

Financial software

Microsoft Office

Job description

FedEx Express México is seeking a Customer Financial Services Specialist to serve customers with account management, credit advisement, and payment solutions. You will analyze financial needs, develop tailored solutions, and collaborate with sales and billing teams to resolve issues while maintaining high customer satisfaction.

A Bachelor’s degree in Finance or related field and 2–3 years in customer financial services are preferred.