Customer Experience Specialist, Professional II

Zebra Technologies; Penang; Hybrid; MYR 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Flexible hours

Summer Fridays

Focus Fridays

Well-being day

Zusammenfassung

Zebra Technologies is seeking a customer support specialist in Malaysia. The role involves resolving customer issues via phone, email, or chat using strong technical knowledge and interpersonal skills.

You will document interactions, troubleshoot problems, and escalate complex issues when necessary. Candidates should have 1–2 years of experience and a foundation in MS Office, with a strong emphasis on customer service, communication, and problem-solving abilities.

Qualifikationen

• High School or equivalent vocational qualification/experience preferred.
• 1-2 years of experience preferred.
• Strong communication and customer service orientation required.
• Proficient in MS Office applications (Word, Excel, Outlook).

Aufgaben

• Communicate technical solutions to customers via telephone, email or chat.
• Fully document customer interactions in real time.
• Troubleshoot problems with product knowledge and escalate when needed.
• Collaborate with technicians and supervisor to resolve issues.
• Explain technical issues in clear terms to customers and management.

Kenntnisse

MS Office

Customer service

Communication skills

Time management

Ausbildung

High School or equivalent

Jobbeschreibung

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about‑locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.

Essential Duties and Responsibilities:

• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
• Fully documents customer interactions in real-time; may author content for review.
• Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
• Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
• Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes.
• Manages multiple tickets related a spectrum of technical problems.
• Collaborates with fellow technicians and supervisor to solve complex problems.
• Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
• Demonstrates leadership qualities.
• Demonstrates strong customer service, communication and problem solving skills.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.

Job Requirements

Preferred Education: High School or equivalent vocational qualification / experience

Preferred Work Experience (years): 1-2 years of experience

Key Skills and Competencies:

• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values / orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
• Full knowledge of job related knowledge and procedures

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.