Customer Experience Specialist: Multilingual Support

Time dotCom Berhad; Selangor; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Cool and innovative work environment

Smart casual dress

Learning and growth opportunity

Indoor slide and cafe

Free car park within company compound

Job summary

Jora Malaysia is seeking a customer support specialist in Selangor to handle inbound and outbound calls, emails, and admin tasks while delivering outstanding service.

You will provide first-level technical support, escalate issues promptly, and help identify recurring problems to prevent future issues. Multilingual communication is valued; Mandarin speakers are a plus. The role requires shift work in a dynamic contact centre.

Qualifications

• Strong spoken and written communication; multilingual ability preferred.
• Willing to work in shifts in a contact centre.

Responsibilities

• Handle inbound and outbound telephone calls, emails and other relevant administrative tasks effectively and efficiently.
• Provide first-level technical support using documented procedures and available tools.
• Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.
• Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely.
• Keep our customers informed about our line of products and services, and how best to consume them.

Skills

Multilingual communicator

Shift work

Mandarin bonus

Job description

Jora Malaysia is seeking a customer support specialist in Selangor to handle inbound and outbound calls, emails, and admin tasks while delivering outstanding service.

You will provide first-level technical support, escalate issues promptly, and help identify recurring problems to prevent future issues. Multilingual communication is valued; Mandarin speakers are a plus. The role requires shift work in a dynamic contact centre.