Customer Experience Specialist — Flexible Growth & Impact

Zuellig Pharma; Shah Alam; Sur place; MYR 28 000 - 45 000; Plein temps

Avantages offerts par ce poste

Inclusive environment

Diversity & Inclusion

Growth opportunities

Work-life balance

Total Rewards

Résumé du poste

Zuellig Pharma Malaysia is seeking a Customer Service Associate to be the first point of contact for customers and clients, handling inquiries and feedback with professionalism.

You will log, investigate, and follow up on issues, perform transactions in SAP, and collaborate with cross-functional teams to ensure timely resolutions and satisfaction.

Join a multi-market healthcare leader committed to inclusion and growth, offering flexible career development and a supportive Total Rewards program.

Qualifications

• Experience in customer service environments.
• Strong communication and listening skills.
• Ability to resolve issues with a customer-first mindset.

Responsabilités

• Handle and manage customer enquiries, feedbacks and complaints to ensure customer satisfaction is achieved.
• Receive, log, investigate and follow up with complaint dockets to ensure targeted KPI is met with.
• Attend to ad hoc urgent matters to ensure requests are dealt with promptly and managed properly.
• Perform and process transactions in SAP accurately in a timely manner; churn out and prepare reports.
• Attend and participate in cross-functional discussions and meetings when needed.

Connaissances

Customer service

Communication

Problem solving

SAP

Outils

SAP

Description du poste

Zuellig Pharma Malaysia is seeking a Customer Service Associate to be the first point of contact for customers and clients, handling inquiries and feedback with professionalism.

You will log, investigate, and follow up on issues, perform transactions in SAP, and collaborate with cross-functional teams to ensure timely resolutions and satisfaction.

Join a multi-market healthcare leader committed to inclusion and growth, offering flexible career development and a supportive Total Rewards program.