Customer Experience Executive

SummitNext Technologies Sdn Bhd; Klang City; On-site; MYR 27,420 - 32,843; Full time

Benefits offered by this job

EPF

SOCSO

Birthday Leave

Maternity Leave

Annual Leave

Parental Leave

Opportunities for promotion

Professional development

Job summary

A leading BPO and technology solutions provider in Klang City is seeking a Customer Experience Specialist. This role involves managing product listings and ensuring quality control across e-commerce platforms. Candidates should have strong communication and organisational skills, with experience in e-commerce being advantageous. The position requires attention to detail and the ability to multitask effectively. Benefits include EPF, SOCSO, and opportunities for professional development.

Qualifications

• Fresh graduates may apply.
• 1-2 years of experience in e-commerce operations, quality control, or a related field will be an added advantage.
• Excellent communication and organisational skills.

Responsibilities

• Create and manage product listings across all platforms.
• Check and update product packaging information for accuracy.
• Handle Lazada and Shopee live chat requests.
• Conduct basic quality control checks on listings and visuals.
• Manage return and refund requests, ensuring timely resolutions.

Skills

Excellent communication skills

Organisational skills

Attention to detail

Multitasking ability

Experience with e-commerce operations

Visual content creation

Education

Fresh graduates may apply

1-2 years of experience in e-commerce operations

Tools

Magento

Job description

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.

As we continue to expand, we are seeking a highly organised and detail-oriented Customer Experience Specialist to join our team, servicing one of the largest names in Pharmacy in Malaysia. The successful candidate will be responsible for managing product listings, inventory replenishment, visual content creation, and quality control across multiple e-commerce platforms.

Position

Customer Experience Specialist (Bukit Raja, Klang)

Job Description

• Create and manage product listings across all platforms including marketplaces and online stores.
• Check and update product packaging information to ensure accuracy.
• Upload and maintain consistent product information across all platforms
• Provide support to customer service and warehouse teams when required.
• Handle Lazada and Shopee live chat requests.
• Conduct basic quality control checks to ensure product listings, visuals, and inventory updates meet company and client standards.
• Identify and report any inconsistencies, errors, or issues in listings, visuals, and stock data to ensure high accuracy and smooth operations.
• Oversee return and refund requests, ensuring fair and timely resolutions. Handle disputes by retrieving necessary proof (e.g., requesting videos from the warehouse, contacting platform representatives, and following up on cases).
• Verify and process returned parcels, ensuring required evidence (photos/videos) is documented for clarity and resolution.
• Manage partial order cancellations, ensuring customers are informed of alternative solutions where applicable

Job Requirements

• Fresh graduates may apply.
• 1-2 years of experience in e-commerce operations, quality control, or a related field will be an added advantage.
• Excellent communication and organisational skills.
• Strong attention to detail and ability to multitask.
• Proficiency in creating product listings, managing inventory, and visual content creation.
• Experience with the Magento platform is an asset.
• Ability to work independently with minimal supervision.

Job Type

• 5 days a week (Work in Office)

Salary

• Basic Salary - RM2700

Benefits

• EPF, SOCSO
• Birthday Leave
• Maternity Leave
• Annual Leave, Parental Leave, etc.
• Opportunities for promotion
• Professional development

Expected Start Date

Immediately

Know More About Us

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
• Website: https://summitnext.com/