Customer Experience Specialist

SummitNext Technologies Sdn Bhd; Klang City; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading technology firm in Malaysia is seeking a Customer Experience Specialist to manage product listings and inventory across e-commerce platforms. The role requires strong organizational skills and attention to detail. Ideal candidates are fresh graduates or those with 1-2 years of relevant experience. Responsibilities include overseeing product listings, quality control, and customer service support. This position offers a unique opportunity within a growing company focused on innovation.

Qualifications

• Fresh graduates are welcome to apply.
• 1-2 years experience in e-commerce operations will be advantageous.
• Excellent communication and organizational skills required.

Responsibilities

• Create and manage product listings on various platforms.
• Ensure accuracy of product packaging information.
• Support customer service as needed.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Multitasking ability

Proficiency in inventory management

Creating product listings

Education

Fresh graduates may apply

1-2 years experience in e-commerce operations

Tools

Magento

Job description

About the job Customer Experience Specialist

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.

As we continue to expand, we are seeking a highly organised and detail-oriented Customer Experience Specialist to join our team, servicing one of the largest names in Pharmacy in Malaysia. The successful candidate will be responsible for managing product listings, inventory replenishment, visual content creation, and quality control across multiple e-commerce platforms.

Position

Customer Experience Specialist (Bukit Raja, Klang)

Job Description

• Create and manage product listings across all platforms including marketplaces and online stores.
• Check and update product packaging information to ensure accuracy.
• Upload and maintain consistent product information across all platforms.
• Provide support to customer service and warehouse teams when required.
• Handle Lazada and Shopee live chat requests.
• Conduct basic quality control checks to ensure product listings, visuals, and inventory updates meet company and client standards.
• Identify and report any inconsistencies, errors, or issues in listings, visuals, and stock data to ensure high accuracy and smooth operations.
• Oversee return and refund requests, ensuring fair and timely resolutions. Handle disputes by retrieving necessary proof (e.g., requesting videos from the warehouse, contacting platform representatives, and following up on cases).
• Verify and process returned parcels, ensuring required evidence (photos/videos) is documented for clarity and resolution.
• Manage partial order cancellations, ensuring customers are informed of alternative solutions where applicable.

Job Requirements

• Fresh graduates may apply.
• 1-2 years of experience in e-commerce operations, quality control, or a related field will be an added advantage.
• Excellent communication and organisational skills.
• Strong attention to detail and ability to multitask.
• Proficiency in creating product listings, managing inventory, and visual content creation.
• Experience with the Magento platform is an asset.
• Ability to work independently with minimal supervision.