Customer Experience & CCTV Monitoring Specialist

SEASON RETAIL MANAGEMENT SDN. BHD.; Johor Bahru; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Career progression

Skills training programmes

Modern facilities

Job summary

SEASON RETAIL MANAGEMENT SDN. BHD. in Johor Bahru is seeking a Customer Service & CCTV Monitoring Specialist to join our busy retail team. You will handle customer inquiries, provide product information, process orders and monitor CCTV footage to ensure store operations run smoothly.

The role emphasizes strong communication, empathy, and teamwork, with opportunities for career progression and ongoing training within a supportive environment.

Qualifications

• Diploma or equivalent qualification in business, administration, or related field.
• Experience in optical retail, CCTV monitoring, or incident reporting is advantageous.
• 1-2 years in customer service or call centre role.
• Strong English communication; additional languages a plus.

Responsibilities

• Handle customer calls, emails, and inquiries with courtesy and prompt resolution.
• Document interactions and maintain records in CRM.
• Address complaints with empathy and effective solutions.
• Provide product information and assist with purchasing decisions.
• Process orders, returns, and exchanges accurately.
• Monitor CCTV footage to support operations and report incidents.
• Collaborate with departments to resolve complex issues.

Skills

Excellent communication skills

CRM systems experience

Microsoft Office proficiency

Multitasking

Teamwork

Education

Diploma or equivalent qualification

Tools

CRM systems

Microsoft Office

Job description

SEASON RETAIL MANAGEMENT SDN. BHD. in Johor Bahru is seeking a Customer Service & CCTV Monitoring Specialist to join our busy retail team. You will handle customer inquiries, provide product information, process orders and monitor CCTV footage to ensure store operations run smoothly.

The role emphasizes strong communication, empathy, and teamwork, with opportunities for career progression and ongoing training within a supportive environment.