Customer Experience & Care Specialist

CHAGEE (M) SDN. BHD.; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

CHAGEE (M) SDN. BHD. is seeking a customer service professional in Kuala Lumpur to manage customer contacts, resolve issues, and stay updated on product promotions.

You will support store readiness, train outlet staff, and drive improvements in overall customer experience across multiple channels. The role requires strong communication skills, relationship-building abilities, and flexibility to work shifts including weekends and public holidays.

Qualifications

• Diploma or Bachelor’s Degree in Communications, Hospitality, Business, or a related field.
• Prior experience in a similar role within the Food & Beverages industry is an added advantage.
• Excellent oral, written, and interpersonal communication skills.
• Skilled at establishing and cultivating strong relationships with peers, across different levels of the organization, and external parties.
• Involve shift work, including weekends or public holidays, depending on the service channel.
• Fresh graduates are welcome to apply.

Responsibilities

• Maintain all customer contacts and relevant information in the customer service database.
• Address complaints and issues raised by customers promptly on social media or outlets, ensuring satisfactory resolution.
• Stay updated on company products and promotions to effectively respond to customer queries and gain knowledge of future promotions, products, and processes.
• Support internal departments in store process readiness, and product and promotions launch. Provide relevant training and information to outlet staff and internal stakeholders.
• Conduct surveys and research on customer satisfaction and experience with the brand. Suggest and implement actions to improve and enhance overall customer experience.
• Enhance and implement customer care related processes while adhering to standard operating procedures.

Skills

Communication skills

Relationship building

Customer service mindset

Education

Diploma or Bachelor’s Degree in Communications, Hospitality, Business

Job description

CHAGEE (M) SDN. BHD. is seeking a customer service professional in Kuala Lumpur to manage customer contacts, resolve issues, and stay updated on product promotions.

You will support store readiness, train outlet staff, and drive improvements in overall customer experience across multiple channels. The role requires strong communication skills, relationship-building abilities, and flexibility to work shifts including weekends and public holidays.