Customer Development Executive

Focus Global Innovations Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Focus Global Innovations Malaysia is seeking a high-caliber Customer Development Executive to drive monthly sales targets and deliver a brand-aligned customer experience for retail customers. The role supports inventory management across offline channels and requires strong relationships with store partners in Kuala Lumpur.

The successful candidate will manage PO placement, stock issues, promotions, and merchandising while tracking performance and ensuring products are well displayed and

Qualifications

• Experience in account management and store relations.
• Ability to achieve and exceed monthly sales targets.
• Strong inventory management and stock control.

Responsibilities

• Manage and grow relationships with key retail partners and conduct regular store visits to ensure products are prominently displayed and adequately stocked.
• Serve as the primary point of contact for store managers regarding PO placement, stock issues, damaged goods, and payment collection.
• Deliver a professional, courteous, and brand-aligned customer experience and act as a positive brand ambassador in-store at all times.
• Achieve and exceed monthly sales targets by brand and/or product category within the assigned territory.
• Track daily sales performance and flag risks to target achievement early.
• Upsell and cross-sell products based on customer requirements and current promotions.
• Monitor competitor pricing and activities and report findings to the management team.
• Maintain strong working knowledge of all brands and products being sold, including key features, benefits, price points, positioning, and differentiation versus competitors.
• Familiarize and internalize monthly promotions, bundles, and campaign mechanics and clearly explain promotions to customers.
• Ensure products are prominently displayed and meet brand merchandising standards, maintain optimal stock levels, and conduct regular stock checks.

Skills

Relationship mgmt

Store visits

PO placement

Brand ambassador

Sales targets

Inventory control

Promotions knowledge

Stock checks

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Focus Global Innovations Sdn Bhd – Bukit Jalil, Kuala Lumpur

Representing a portfolio of premium global kitchen appliance brands from the US and Europe, Focus Global Innovations Malaysia is seeking a high-caliber and self-motivated Customer Development Executive. This frontline role drives monthly sales targets while delivering a seamless, brand-aligned experience for every retail customer, ensuring both sales growth and operational excellence in inventory management across all offline distribution channels.

Key responsibilities

• Manage and grow relationships with key retail partners and conduct regular store visits to ensure products are prominently displayed and adequately stocked
• Serve as the primary point of contact for store managers regarding PO placement, stock issues, damaged goods, and payment collection
• Deliver a professional, courteous, and brand-aligned customer experience and act as a positive brand ambassador in-store at all times
• Achieve and exceed monthly sales targets by brand and/or product category within the assigned territory
• Track daily sales performance and flag risks to target achievement early
• Upsell and cross-sell products based on customer requirements and current promotions
• Monitor competitor pricing and activities and report findings to the management team
• Maintain strong working knowledge of all brands and products being sold, including key features, benefits, price points, positioning, and differentiation versus competitors
• Familiarize and internalize monthly promotions, bundles, and campaign mechanics and clearly explain promotions to customers
• Ensure products are prominently displayed and meet brand merchandising standards, maintain optimal stock levels, and conduct regular stock checks

About you

• High-caliber and self-motivated professional
• Passionate professional who can represent global kitchen brands with high credibility
• Strong working knowledge of kitchen appliance brands, products, features, benefits, and pricingAbility to confidently communicate product value propositions to customers
• Experience in account management and store relations
• Ability to achieve and exceed monthly sales targets
• Strong inventory management and stock control capabilities
• Ability to submit required daily or weekly sales and inventory reports accurately and on time