Customer Contact Center

RHB Banking Group; Kuala Lumpur; Sur place; MYR 3 000 - 4 500; Plein temps

Résumé du poste

A leading banking institution in Kuala Lumpur is seeking a Customer Contact Center representative. The role involves understanding various services, providing information to affluent customers, and resolving issues. Candidates should have experience in customer service, excellent communication skills, and proficiency in English and either Mandarin or Cantonese. Shift work is required.

Qualifications

• Preferably with working experience in customer service or related roles.
• Excellent communication and interpersonal skills.
• Proficient in Mandarin or Cantonese and English.

Responsabilités

• Understand services and products offered to customers.
• Provide information on new products for affluent customers.
• Facilitate customer calls and resolve issues.
• Manage and escalate customer complaints.
• Process customer requests and ensure communication.

Connaissances

Working experience in customer service

Leadership skills

Interpersonal skills

Communication skills

Motivational skills

Customer service skills

Knowledge in CRM systems

Proficient in English

Proficient in Mandarin or Cantonese

Outils

CRM

CC Pulse

NICE

WFM

Description du poste

Overview

Join to apply for the Customer Contact Center role at RHB Banking Group

Responsibilities

• Understand the different types of services and products offered to customers
• Provide and communicate information on new product and services for affluent customers
• Facilitate customers calls and resolve customer issues
• Manage disgruntled customer, handle customer complaints and escalate to relevant parties
• Process customer request and ensure communication to relevant parties
• As CCC team members, be involved in special task(s) assigned by Heads or relevant committees, as long as within the Bank’s policy and guidelines

Requirements

• Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers
• Excellent leadership, interpersonal, communication & motivational skills
• Good knowledge in retail products and services
• Customer service and leads management skill
• Good knowledge in Customer Care/Call Center system e.g. CRM, CC Pulse, NICE & WFM
• General computer skill
• Proficient in either Mandarin or Cantonese and English is a must
• Malaysian Native speaker with the above or more required languages is an added advantage
• Willing to work on 24/7 shift cycle