Customer-Centric Retail Associate

Muji Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 22,000 - 33,000; Full time

Job summary

Muji Malaysia Sdn Bhd is seeking an energetic retail associate to support daily store operations and customer service. You will assist customers, manage stock, and help maintain our store standards to deliver Muji's unique shopping experience.

The role requires engaging with customers, ensuring product availability, and collaborating with the team to meet sales targets and maintain store presentation.

Qualifications

• Minimum SPM with 1–2 years retail experience.
• Positive and with passion in retail industry.
• Like interacting with customers and have an eye for details.
• Articulate and outgoing.
• Result oriented and good team player.

Responsibilities

• Assist in achieving daily and monthly sales budget.
• Assist in carrying out the weekly sales action plan at their assigned areas or departments.
• Provide product information and service to customers pro-actively.
• Greet and assist customer at the sales floor attentively.
• Assist in receiving, counting of stocks, tagging and labeling.
• Monitor and check goods with expiry date (Health & Beauty / Food).
• Do daily/weekly housekeeping.
• Assist in tagging sensor tag, especially for garment.
• Actively feedback on fast and slow moving stock.
• Maintain the work area by adhering to the safety standards as required.
• Perform daily stock replenishment.
• Assist the cashier at the Checkout point when required.
• Responsible in the reporting of price error.
• Equipped with the knowledge of the extended services and fees involved (Home delivery & Alteration).
• Demonstrate appropriate customer service skills as according to the Muji standard.
• Provide effective and efficient service to assist the customers of all aspects.
• Gather feedback from customer and suggest improvement for the areas to the superior.
• Ensure stock sold by first in first out to avoid an increase of aging merchandise.
• Report on any discrepancy of stock holding against the system.
• Ensure all available stock are being displayed.

Skills

Customer service

Interpersonal skills

Team player

Detail-oriented

Education

SPM

Job description

Muji Malaysia Sdn Bhd is seeking an energetic retail associate to support daily store operations and customer service. You will assist customers, manage stock, and help maintain our store standards to deliver Muji's unique shopping experience.

The role requires engaging with customers, ensuring product availability, and collaborating with the team to meet sales targets and maintain store presentation.