Customer-First Retail Associate

Muji Malaysia Sdn Bhd; Penang; On-site; MYR 20,000 - 27,000; Full time

Job summary

Muji Malaysia Sdn Bhd is seeking a customer-focused Retail Associate in Penang to support daily sales and store operations. You will greet customers, provide product information, and ensure shelves are well-stocked and orderly while adhering to safety standards.

Daily tasks include stock reception, tagging, replenishment, and assisting at the checkout when required. A positive attitude and good teamwork are essential to maintain Muji’s service standards.

Qualifications

• SPM qualification with 1-2 years of retail experience preferred.
• Positive and passionate about the retail industry.
• Enjoy interacting with customers and have an eye for detail.
• Articulate and outgoing.
• Result oriented and a good team player.

Responsibilities

• Assist in achieving daily and monthly sales budget.
• Assist in carrying out the weekly sales action plan at assigned areas or departments.
• Provide product information and service to customers pro-actively.
• Greet and assist customers on the sales floor attentively.
• Assist in receiving, counting stocks, tagging and labeling.
• Monitor and check goods with expiry dates (Health & Beauty / Food).
• Do daily/weekly housekeeping and maintain display of stock.
• Tag sensor tags for garments and report stock movement.
• Provide feedback on fast and slow moving stock to improve availability.
• Ensure safety standards are followed and work area is clean.
• Perform daily stock replenishment and assist cashier at checkout when needed.
• Report any price discrepancies and understand extended services (Home delivery & Alteration).
• Demonstrate Muji service standards and provide efficient service to customers.
• Gather customer feedback and suggest improvements to supervisors.
• Ensure stock is FIFO and discrepancies with the system are reported.

Skills

Customer service

Stock management

Cash handling

Team player

Detail-oriented

Communication

Education

SPM

Tools

POS system

Job description

Muji Malaysia Sdn Bhd is seeking a customer-focused Retail Associate in Penang to support daily sales and store operations. You will greet customers, provide product information, and ensure shelves are well-stocked and orderly while adhering to safety standards.

Daily tasks include stock reception, tagging, replenishment, and assisting at the checkout when required. A positive attitude and good teamwork are essential to maintain Muji’s service standards.