Customer-Centric Operations & Orders Specialist

Device Technologies Australia Pty Ltd.; Malaysia; On-site; MYR 67,000 - 112,000; Full time

Job summary

Device Technologies invites a dedicated customer service professional to join Avant-Med Sdn Bhd, its newly acquired subsidiary in Malaysia, to deliver exceptional support to customers and internal teams.

You will handle calls and emails, process orders accurately, manage registrations in vendor systems, coordinate deliveries with logistics, resolve backorders, and collaborate with sales, RAQA and warehouse to ensure timely, compliant operations.

Qualifications

• Over 3 years' relevant experience in customer service and order processing.
• Good communication and interpersonal skills.
• Proactive, detail-oriented, able to multi-task and adapt to change.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and familiar with ERP systems.
• Experience in medical devices, biotechnology or related industry preferred.

Responsibilities

• Handle phone calls and email enquiries from customers and colleagues
• Accurate and prompt order processing
• Manage vendor registration, order receipt, tender and billing submission
• Coordinate with Logistics to arrange deliveries and provide delivery information
• Collaborate with Sales, RAQA and warehouse on orders, pricing, contracts and returns
• Support audits and stock checks; maintain documentation and filing

Skills

Communication

Interpersonal skills

Attention to detail

Multi-tasking

Problem-solving

Teamwork

Education

Diploma/University degree in Business, Supply Chain or Logistics

Tools

ERP system (SQL)

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Device Technologies invites a dedicated customer service professional to join Avant-Med Sdn Bhd, its newly acquired subsidiary in Malaysia, to deliver exceptional support to customers and internal teams.

You will handle calls and emails, process orders accurately, manage registrations in vendor systems, coordinate deliveries with logistics, resolve backorders, and collaborate with sales, RAQA and warehouse to ensure timely, compliant operations.