Operations Associate

Device Technologies Australia Pty Ltd.; Malaysia; On-site; MYR 67,000 - 112,000; Full time

Job summary

Device Technologies invites a dedicated customer service professional to join Avant-Med Sdn Bhd, its newly acquired subsidiary in Malaysia, to deliver exceptional support to customers and internal teams.

You will handle calls and emails, process orders accurately, manage registrations in vendor systems, coordinate deliveries with logistics, resolve backorders, and collaborate with sales, RAQA and warehouse to ensure timely, compliant operations.

Qualifications

• Over 3 years' relevant experience in customer service and order processing.
• Good communication and interpersonal skills.
• Proactive, detail-oriented, able to multi-task and adapt to change.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and familiar with ERP systems.
• Experience in medical devices, biotechnology or related industry preferred.

Responsibilities

• Handle phone calls and email enquiries from customers and colleagues
• Accurate and prompt order processing
• Manage vendor registration, order receipt, tender and billing submission
• Coordinate with Logistics to arrange deliveries and provide delivery information
• Collaborate with Sales, RAQA and warehouse on orders, pricing, contracts and returns
• Support audits and stock checks; maintain documentation and filing

Skills

Communication

Interpersonal skills

Attention to detail

Multi-tasking

Problem-solving

Teamwork

Education

Diploma/University degree in Business, Supply Chain or Logistics

Tools

ERP system (SQL)

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Since 1992, Device Technologies has been dedicated to improving patients' lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world.Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.

Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.

The opportunity…

An exciting opportunity awaits an individual who is passionate about delivering exceptional customer experience. Join our dynamic team to make a meaningful impact and elevate your career in Avant-Med Sdn Bhd, a newly acquired subsidiary of Device Technologies.

Key Responsibilities:

• Handle phone calls and email enquiries from customers and colleagues
• Accurate and prompt order processing
• Handle customer portal or vendor system for vendor registration, order receipt, tender and billing submission
• Work with Logistics on delivery arrangements and provide delivery information to customers in a timely manner
• Work with Sales and Customers regarding back orders, pricing, contracts, deliveries, returns, billings, etc.
• Work with the warehouse team ensuring accurate batch picking, on-time delivery to customers, duly signed PODs, etc.
• Responsible for ensuring that FEFO procedure is observed by the warehouse
• Regular inventory reconciliation to ensure stock accuracy
• Assist in external/internal audits and stock take
• Coordinate with Sales, RAQA and the warehouse on product complaints, non-conforming product returns, product/batch recall, etc.
• Ensure full compliance with internal standards and regulatory requirements
• Participate in Continuous Improvement project and system testing as required
• Maintain a good filing system and ensure documents are filed in a proper and timely manner
• Cover team members when they are on leave
• Follow company rules and regulations as stipulated in the company policy

About you...

At Device Technologies, we succeed through our commitment to five key values:

Delivering Innovation -We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands.Through our innovation we continually adapt and transform for our people, our customers and our future success.

Seeking Collaboration -By embracingcollaborationwe tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.

Taking Ownership -We embrace accountability and initiative.It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.

Practising Good Business -We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.

Championing the Customer -By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.

Our ideal candidate for this role aligns with these values and is driven, well-organised, thrives in a fast-paced environment, conscientious, has exceptional problem-solving skills, keen to learn and willing to go the extra mile.

Experience required:

• Diploma or University degree in Business, Supply Chain or Logistics
• More than 3 years' relevant experience in customer service and order processing
• Good communication and interpersonal skills
• Proactive, attention to details, ability to multi-task and adapt to changes
• Proficient in Microsoft Office, namely Word, Excel and Outlook
• Experience working with ERP system (preferably SQL)
• Ability to work well independently and as part of a team
• Good understanding of local import and export regulation
• Prior experience in medical devices, biotechnology or related industry is preferred

At Device Technologies we are motivated by the opportunity our equipment provides to change people's lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.

Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.

Please note: Device Technologies will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that Device Technologies is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.

It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.