Customer Care & Operations Coordinator

ECOSYS (MALAYSIA) BERHAD; Malaysia; In loco; MYR 66.960 - 100.440; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

International clients exposure

Career advancement

Mentorship & development

Descrizione del lavoro

ECOSYS (MALAYSIA) BERHAD is seeking a Customer Service Executive to be the primary contact for customer inquiries and order coordination, reporting to the Operations Director. You will work closely with production, quality, purchasing, and logistics to ensure smooth order fulfilment and timely issue resolution.

You will coordinate with multiple departments to plan workflows, expedite delays, and prepare reports for both internal teams and customers, while upholding high standards of service and

Competenze

• Bachelor degree in management studies, business administration, or related field.
• Strong interpersonal and communications skills with customers.
• At least 3 years of related work experience and analytical problem solving.

Mansioni

• Act as primary contact for customer inquiries and order coordination.
• Coordinate with production, quality, purchasing, store and logistics.
• Plan and schedule workflow according to manufacturing sequences and lead times.
• Expedite operations to meet schedules under unforeseen conditions.
• Prepare production reports for internal use and customers.
• Identify tasks critical to customer satisfaction benchmarks.

Conoscenze

Interpersonal skills

Problem solving

Analytical thinking

Customer service

Multitasking

Time management

Formazione

Bachelor degree in Management Studies / Business Administration or related field

Descrizione del lavoro

ECOSYS (MALAYSIA) BERHAD is seeking a Customer Service Executive to be the primary contact for customer inquiries and order coordination, reporting to the Operations Director. You will work closely with production, quality, purchasing, and logistics to ensure smooth order fulfilment and timely issue resolution.

You will coordinate with multiple departments to plan workflows, expedite delays, and prepare reports for both internal teams and customers, while upholding high standards of service and