Customer Care Executive/Assistant

SEG International Bhd; Selangor; On-site; MYR 31,000 - 40,000; Full time

Job summary

SEG International Bhd in Kota Damansara, Selangor, is seeking a customer service-oriented receptionist/administrative assistant to support members and distributors in a multi-level marketing environment. You will handle inquiries, process orders, registration, and basic admin tasks, ensuring a welcoming, efficient service area.

The role requires English and Mandarin proficiency, strong organizational skills, and experience in customer service or administrative work.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year of experience in a customer service or administrative role.
• Able to speak English and Mandarin.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills, with the ability to build rapport with members/distributors.
• Proficient in Microsoft Office Suite.
• Ability to learn and adapt to new procedures and software.

Responsibilities

• Welcome members/distributors warmly and professionally.
• Handle distributor inquiries, process product orders, and manage bonus or commission-related questions.
• Assist independent distributors and members with account registration, profile updates, and status inquiries.
• Process product purchases, manage stock or shipping complaints, and coordinate with the logistics team.
• Answer members/distributors questions regarding our products and services.
• Maintain a clean and welcoming environment for members/distributors in the waiting area.
• Handle complaints regarding products, membership policies and other patiently
• Perform basic administrative tasks like photocopying, filing, and data entry.

Skills

English language

Mandarin language

Interpersonal skills

Time management

Education

High school diploma

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This position plays a critical role in supporting the operations by delivering accurate, timely, and professional assistance to members and customers in a Multi-Level Marketing environment. This role requires a strong understanding of the Company’s marketing plan, policies, and procedures to effectively address inquiries, ensure compliance, and enhance member satisfaction and retention. This position is based at Kota Damansara, Selangor.

Responsibility

Welcome members/distributors warmly and professionally.

Handles distributor inquiries, processes product orders, and manages bonus or commission-related questions

Assist independent distributors and members with account registration, profile updates, and status inquiries.

Process product purchases, manage stock or shipping complaints, and coordinate with the logistics team.

Answer members/distributors questions regarding our products and services.

Maintain a clean and welcoming environment for members/distributors in the waiting area.

Handles complaint regarding products, membership policies and other patiently

Perform basic administrative tasks like photocopying, filing, and data entry.

Requirements

High school diploma or equivalent preferred.

Minimum 1 year of experience in a customer service or administrative role.

Able to speak in English and Mandarin.

Strong organizational and time management skills.

Excellent communication and interpersonal skills, with the ability to build rapport with members/distributors

Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Ability to learn and adapt to new procedures and software.