Operations Manager

SEG International Bhd; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

SEG International Bhd is seeking a seasoned Operations Manager to oversee supply-chain functions in a MLM setting at Kota Damansara, Selangor. You will manage customer service, order fulfilment, inventory control, and warehouse activities, ensuring efficiency and compliance with marketing plans and company policies.

You will lead training, drive performance, and coordinate cross-department efforts nationwide, fostering an inclusive culture and delivering sustained member satisfaction.

Qualifications

• Bachelor's Degree in Administration or equivalent.
• At least 8 years of managerial level experience.
• Operational experience in MLM industry is a plus.
• Excellent communications and interpersonal skills.
• Strong leadership with people management skills.
• Ability to work under pressure and with urgency.
• Highly analytic and strategic mindset.

Responsibilities

• Lead and motivate customer service and order fulfilment teams to achieve customer satisfaction goals.
• Conduct training for new hires and ongoing education for existing staff.
• Foster an inclusive work culture and provide feedback to enhance performance.
• Act as a liaison between internal departments nationwide.
• Oversee daily operations of customer service and order fulfilment teams (performance, attendance, safety).
• Manage warehouse activities, QA, inventory control, and floor productivity.
• Collect customer feedback and perform root cause analytics for improvements.
• Collaborate between customer service and order fulfilment for workflow improvements.

Skills

Communication skills

Leadership

People management

Analytical thinking

Strategic thinking

Under pressure

Education

Bachelor's Degree in Administration

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This position requires the candidate to manages supply chains, distributor support systems, inventory, and commission-payout workflows in a Multi-Level Marketing environment. This role requires a strong understanding of the Company’s marketing plan, policies, and procedures to effectively address inquiries, ensure compliance, and enhance member satisfaction and retention. This position is based at Kota Damansara, Selangor.

Responsibility

• Lead and motivate customer service and order fulfilment teams to achieve customer satisfaction goals.
• Conduct training for new hires and ongoing education for existing staff
• Foster an inclusive work culture and provide feedback to enhance individual and collective performance.
• Act as a liaison between internal departments nationwide.
• Daily management and oversight of customer service and order fulfilment teams, including performance, attendance, and safety.
• Manage warehouse activities, quality assurance, inventory control, and floor productivity.
• Collect customer feedback and perform root cause analytics for companywide improvements.
• Facilitate collaborations between customer service and order fulfilment team on workflow improvements and efficiency.

Qualifications

Requirements

• Possess at least a Bachelor's Degree in Administration or equivalent
• At least 8 years of managerial level experience.
• Candidate with operational experience in MLM industry has high advantage.
• Excellent communications and interpersonal skills.
• Strong leadership with people management skills.
• Can work under pressure and with a high sense of urgency.
• Highly analytic and strategic.

Only shortlisted candidates will be notify