Customer Care Call Agent

Agensi Pekerjaan ES2000 (K Employment Solutions); Selangor; On-site; MYR 24,000 - 36,000; Full time

Job summary

Jora Malaysia is seeking an entry-level Customer Service Representative to handle incoming calls and inquiries at our Petaling Jaya site. You will provide accurate product and policy information, resolve issues, and document interactions to maintain service standards.

Fresh graduates are encouraged to apply, with training provided to support growth. Ideal candidates possess a Diploma, excellent communication in English and Bahasa Malaysia, and strong listening and problem-solving abilities.

Qualifications

• Diploma required, fresh graduates encouraged to apply.
• Strong communication in English and Bahasa Malaysia, written and verbal.
• Proven ability to deliver excellent customer service.
• Good problem-solving skills to identify and resolve issues.
• Active listening to understand customer needs and provide solutions.

Responsibilities

• Answer incoming calls in a professional and courteous manner.
• Provide accurate information on products, services and policies.
• Resolve complaints and escalate complex cases as needed.
• Document customer interactions in the database accurately.
• Process orders, forms and applications as required.
• Follow up to ensure issues are resolved and customers are satisfied.
• Identify and escalate priority issues to the appropriate team.
• Maintain knowledge of products, services and promotions to assist customers.
• Adhere to policies on customer service and data protection.
• Meet or exceed KPIs on call handling, resolution time and satisfaction.

Skills

Excellent communication

Active listening

Customer service

Problem solving

Conflict resolution

Data entry

Telephone etiquette

Education

Diploma in any field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Entry-level position; fresh graduates are encouraged to apply.
• Excellent communication skills in both English and Bahasa Malaysia, both written and verbal.
• Demonstrated ability to provide exceptional customer service.
• Strong problem-solving skills with the ability to identify and resolve customer issues efficiently.
• Active listening skills to understand customer needs and provide appropriate solutions.
• Proficient in telephone etiquette and handling customer inquiries professionally.
• Ability to handle conflict and resolve customer complaints effectively.
• Basic data entry skills with accuracy and attention to detail.
• Willingness to work full-time at the onsite location in Jalan 13/2, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia.

Requirement

• Possess a Diploma in any field.
• Entry-level position; fresh graduates are encouraged to apply.
• Excellent communication skills in both English and Bahasa Malaysia, both written and verbal.
• Demonstrated ability to provide exceptional customer service.
• Strong problem-solving skills with the ability to identify and resolve customer issues efficiently.
• Active listening skills to understand customer needs and provide appropriate solutions.
• Proficient in telephone etiquette and handling customer inquiries professionally.
• Ability to handle conflict and resolve customer complaints effectively.
• Basic data entry skills with accuracy and attention to detail.
• Willingness to work full-time at the onsite location in Jalan 13/2, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia.

Responsibility

• Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
• Provide accurate information about products, services, and company policies to customers.
• Resolve customer complaints and issues efficiently and effectively, escalating complex cases to senior team members when necessary.
• Document all customer interactions and transactions accurately in the company's database.
• Process orders, forms, and applications as required.
• Follow up with customers to ensure their issues have been resolved and that they are satisfied with the service provided.
• Identify and upscale priority issues to the appropriate team or department.
• Maintain a thorough understanding of all products, services, and promotions to provide excellent customer support.
• Adhere to company policies and procedures regarding customer service and data protection.
• Meet or exceed key performance indicators (KPIs) related to call handling, resolution time, and customer satisfaction.